At a Glance
- Tasks: Lead a dynamic contact centre team, ensuring efficient parts coordination and high-quality service delivery.
- Company: Join a well-established national organisation known for operational excellence and customer support.
- Benefits: Competitive salary, pension scheme, 24/7 GP services, and discounts on major brands.
- Other info: Enjoy clear progression opportunities and regular staff engagement activities.
- Why this job: Shape team culture and drive continuous improvement in a fast-paced environment.
- Qualifications: Experience in people management and WIP coordination, with strong data analysis skills.
The predicted salary is between 28789 - 35000 € per year.
This is an opportunity to join a well-established national organisation operating within the specialist services and aftercare sector. The business partners with major retailers, insurers and commercial clients to deliver high-quality customer support and operational solutions that sit at the heart of the customer journey.
With a strong reputation for service delivery, operational excellence and continuous improvement, the organisation relies on a fast-moving logistics and coordination function to ensure customer outcomes are delivered efficiently and to a high standard. Data, insight and people leadership are central to how the business operates and improves performance.
As Parts Team Manager, you will lead a busy, contact centre-based operational team responsible for the coordination of parts, workflow (WIP), supplier activity and job progression. This is a hands-on leadership role where success comes from combining strong people management with confident use of data, reporting and performance insight. You will be responsible for ensuring operational flow, reducing delays, improving efficiency and maintaining a high level of service delivery. You will also play a key role in shaping team culture, driving engagement and supporting continuous improvement across a fast-paced and evolving environment.
Key Responsibilities
- Lead, coach and develop a high-performing operational team within a contact centre environment
- Manage Work in Progress (WIP) to ensure efficient movement and completion of jobs
- Use MI, reporting and data analysis to monitor performance and drive decision making
- Track and improve productivity, quality, attendance and overall team engagement
- Oversee parts ordering, stock control and supplier coordination
- Identify trends, risks and opportunities to improve operational performance and customer outcomes
- Support compliance with internal processes and regulatory standards, including FCA requirements
- Collaborate with wider business functions to ensure a seamless customer journey
- Support implementation of new processes, systems and operational change
- Foster a positive, accountable and high-performance team culture
About You
- Proven experience in people management within a contact centre or operational environment
- Strong background in WIP management and workflow coordination
- Confident working with data, MI reporting and performance analysis to drive improvement
- Experience overseeing stock, parts, suppliers or similar operational processes
- Strong leadership skills with a track record of developing teams
- Excellent organisation, prioritisation and problem-solving ability
- Strong communication and stakeholder management skills
- Comfortable working in a fast-paced, regulated environment
- Strong Microsoft Office / 365 skills and experience using operational systems
- Proactive, accountable and focused on delivering strong customer outcomes
What’s on Offer
- Competitive salary and pension scheme
- Access to 24/7 GP services for you and your household
- Discounts across retail, cinema and major brands
- Clear progression and development opportunities
- Recognition schemes including employee awards
- Mental health and wellbeing support, including trained first aiders
- Employee Assistance Programme covering counselling, financial and legal support
- Regular staff engagement activities and social events
- Free on-site parking (where applicable) and good transport links
Contact Center Manager in Bath employer: Morson Edge
Join a well-established national organisation in Weston-super-Mare, where you will thrive in a dynamic contact centre environment that prioritises operational excellence and continuous improvement. With a competitive salary, comprehensive benefits including 24/7 GP services, and clear pathways for career progression, this company fosters a supportive work culture that values employee engagement and wellbeing. Experience the satisfaction of leading a high-performing team while contributing to meaningful customer outcomes in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Center Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in people management and operational excellence. Show them you’re the perfect fit for their team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Contact Center Manager in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in people management and WIP coordination, as these are key for the Parts Team Manager role. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a contact centre team and how you’ve used data to drive performance improvements in the past. Keep it engaging and personal!
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. Share examples of how you've developed teams and fostered a positive culture in previous roles. We love to see proactive and accountable leaders!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Morson Edge
✨Know Your Numbers
Make sure you’re comfortable with data and performance metrics. Brush up on key performance indicators relevant to contact centres, like WIP management and team productivity. Being able to discuss how you've used data to drive improvements in your previous roles will impress the interviewers.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you’ve successfully coached a team or improved engagement. Be ready to discuss how you foster a positive team culture and handle challenges in a fast-paced environment.
✨Understand the Business
Research the company’s operations and their approach to customer service. Familiarise yourself with their partnerships and how they deliver high-quality support. This knowledge will help you tailor your answers and show that you’re genuinely interested in the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about their current challenges in parts coordination or how they measure success in the contact centre. This shows your proactive mindset and genuine interest in contributing to their goals.
