At a Glance
- Tasks: Lead a team of administrators and enhance training services for a major infrastructure project.
- Company: Join a leading player in the Energy Sector with a focus on sustainability.
- Benefits: Hybrid working, competitive salary, and a contract until December 2026.
- Other info: Opportunity for career growth in a regulated industry.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in administration and strong stakeholder engagement skills required.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bridgwater Site/Satellite office based x2 days per week AND Remote working x 3 days per week
Duration: Approved until 31 Dec 26 (the role will cover for Maternity Leave)
Status: Contract - INSIDE IR35
Morson Edge are working with a major player in the Energy Sector who have a current requirement for an experienced admin-biased Business Services Lead to join their established Project team in Bridgwater. This is a great contract opportunity for an experienced supervisor to jump in and lead a team of administrators as they continue delivering training services for a nationally significant infrastructure Project actively under construction.
Please note: This contract position will be cover for Maternity Leave and is currently approved until end 2026.
Overview
The Business Services Lead contributes directly to our client's long-term sustainability goals by delivering critical workforce enablement services, ensuring compliance, and driving efficiency through effective contract and service management. The Business Services Lead leads the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance (NSA). With direct line management responsibility, oversight of contractor performance, and ownership of business-critical systems, the role plays a strategic part in ensuring capability readiness for the wider business. The role interfaces with senior stakeholders, manages complex data landscapes and supplier contracts, and leads operational enhancements.
Typical Accountabilities
- To act as a deputy to the Business Services Group Head, supporting the team and representing BusServ at relevant meetings.
- Line management of a contractor team delivering administrative services responsible for performance management, development and team leadership (11 administrators and 1 business apprentice).
- Lead the end-to-end onboarding and induction process for Training Administrators across all NSA-aligned business areas.
- Act as strategic system owner for the LMS and associated learning technologies provide governance, training, and business reporting.
- Own and oversee the quality of training data and compliance metrics, including LC12 assurance and governance reporting.
- Manage the Inspiro contract, acting as supplier performance lead ensure consistent delivery against SLAs and report/escalate service risks.
- Represent NSA in cross-functional meetings (e.g., CommOps, Commercial, PMO), advocate for service enhancement and operational efficiency.
- Develop and continuously improve process documentation, workflows and reporting structures to drive operational excellence.
- Coordinate external training activities and ensure commercial and delivery alignment with business needs.
- Lead planning and service assurance for K23 training facility bookings and support infrastructure.
- Contribute to the design and delivery of the wider Competency Management Framework and its operational deployment.
Criteria
- Demonstrable leadership of administration and support service teams within complex projects.
- Excellent stakeholder engagement and negotiation skills, particularly with third-party suppliers.
- Expertise in LMS systems, data assurance, and digital transformation.
- Ability to lead change initiatives and manage through ambiguity.
- Strong understanding of competency-based management within regulated environments.
Qualifications & Experience
- Significant experience in service operations within a regulated environment (e.g., nuclear, defence etc).
- Proven ability to manage third-party contracts and performance against KPIs.
- Skilled in interpreting and applying regulatory compliance (e.g., LC12).
- Track record of driving continuous improvement and innovation within administrative functions.
- Previous contribution to strategic planning and capability development programmes.
Administration - Business Services Lead - HYBRID employer: Morson Edge
Join a leading player in the Energy Sector, where you will thrive in a hybrid work environment that balances remote flexibility with on-site collaboration in Bridgwater. Our commitment to employee growth is evident through continuous training opportunities and a supportive work culture that values innovation and efficiency. As a Business Services Lead, you will play a pivotal role in shaping the future of our projects while enjoying the benefits of working within a nationally significant infrastructure initiative.
StudySmarter Expert Advice🤫
We think this is how you could land Administration - Business Services Lead - HYBRID
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the hunt for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their goals.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to leadership and team management. We want you to feel confident when discussing your experience leading administrative teams!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Administration - Business Services Lead - HYBRID
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Services Lead role. Highlight your experience in leading admin teams and managing complex projects, as well as any relevant skills in compliance and data management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, especially around stakeholder engagement and service enhancement. Let us know what makes you tick!
Showcase Your Leadership Skills:Since this role involves leading a team of administrators, make sure to showcase your leadership skills in your application. Share examples of how you've successfully managed teams and driven operational improvements in previous roles. We love seeing strong leaders!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Morson Edge
✨Know Your Stuff
Make sure you understand the role of a Business Services Lead inside the energy sector. Brush up on your knowledge about training administration, compliance metrics, and LMS systems. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team of administrators, be prepared to share examples of your previous leadership experiences. Think about times when you've managed teams, improved processes, or handled complex projects. This will help demonstrate your capability to lead effectively.
✨Engage with Stakeholders
The job requires excellent stakeholder engagement skills. Prepare to discuss how you've successfully interacted with various stakeholders in the past. Highlight any negotiation skills you have, especially with third-party suppliers, as this will be crucial for the role.
✨Be Ready for Change
This position involves managing change initiatives and navigating ambiguity. Think of examples where you've led change or adapted to new situations. Showing that you can thrive in dynamic environments will make you stand out as a candidate.
