Location: Poole – 4 days per week on site
Salary: Up to £35,000 per annum
We’re looking for a proactive and customer-focused Service Desk Analyst to join a growing technology business specialising in software solutions.
Key Responsibilities
- Manage and drive problem records through to resolution.
- Monitor service performance, system capacity and trends.
- Produce and present customer-facing service reports.
- Support customer onboarding and new project implementations.
- Work closely with technical teams and product managers to resolve issues and improve services.
- Monitor SLAs, customer actions and service quality.
- Identify opportunities for continual service improvement.
What We’re Looking For
- Experience in a technical customer service or IT support environment.
- Understanding of ITIL processes and working to customer SLAs.
- Strong communication skills, with the ability to explain technical information to non-technical stakeholders.
- Good knowledge of Microsoft Office, particularly Excel and Word.
- Excellent organisational skills and attention to detail.
- A proactive, analytical approach with the ability to manage competing priorities.
Desirable: Experience with application support, Jira, Zendesk, change/problem management, BI tools or software development environments.
What's on Offer?
- Salary up to £35,000.
- Company-funded healthcare plan.
- Life assurance and company pension.
- Career development and ongoing learning opportunities.
- Modern office environment and friendly team.
- Regular team-building and social events.
Please note: This role is based in Poole, with a minimum of 4 days per week in the office. Candidates must have long-term right to work in the UK.
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Service Desk Analyst in Poole employer: Morson Edge (Technology)
Join a leading digital consultancy that values innovation and collaboration, where you'll have the chance to work on high-profile projects for some of the UK's most recognised brands. With a strong emphasis on employee growth, a flexible hybrid working model, and an excellent benefits package, this role offers a rewarding environment for experienced Digital Project Managers looking to make a significant impact in their field.
