At a Glance
- Tasks: Provide 2nd line support for network and voice issues, resolving faults and managing SLAs.
- Company: Join Morson Edge, a dynamic tech company in Harrogate.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for skill development.
- Other info: Work in a vibrant team with 24x7 support and growth potential.
- Why this job: Be the go-to expert for networking challenges and make a real difference.
- Qualifications: Technical support experience and a passion for networking technologies.
The predicted salary is between 30000 - 40000 £ per year.
Morson Edge (Technology) in Harrogate seeks a bright, enthusiastic Technical Support Analyst to join the 2nd Line Technical Support team. You will tackle faults across broadband, LAN/WAN, firewalls, SD-WAN, VoIP, VPNs and data centre environments, acting as the key point of contact for customers and suppliers.
Working in a 24x7 shift environment with a core business hours model, you’ll monitor faults, manage SLAs, and liaise with internal teams to resolve issues while developing your networking skills.
We think you need these skills to ace Hybrid 2nd Line Network & Voice Support Analyst in Harrogate
Technical Support
Broadband Troubleshooting
LAN/WAN Management
Firewall Configuration
SD-WAN Knowledge
VoIP Support
VPN Configuration
