Role - Facilities Manager - Customer Service Supervisor Location - Farnborough until January 2027, then Ditton Park Salary - £45K + Annual bonus Key Skills :- Proven experience leading and developing teams within a service operations, facilities management, engineering support or similar operational environment. Strong people management Excellent communication and stakeholder management skills, with the ability to build effective relationships with customers and colleagues at all levels. Scheduling of facilities engineering tasks Risk reporting Knowledge of SLA management, customer reporting and strategic account support. The role :- We are looking for an experienced Customer Service Supervisor with a back-ground or understanding of facilities management. Act as the escalation point for operational and customer service issues, ensuring effective resolution and a positive customer experience. Oversee service administration activities, including engineer scheduling and dispatch, maintenance planning, invoicing, quotations and service documentation. Manage team performance, workload planning, attendance and resources to ensure service levels and operational priorities are consistently achieved.
Facilities Manager - Customer Service Supervisor in Hampshire employer: Morson Edge (Technology)
Join a leading digital consultancy that values innovation and collaboration, where you'll have the chance to work on high-profile projects for some of the UK's most recognised brands. With a strong emphasis on employee growth, a flexible hybrid working model, and an excellent benefits package, this role offers a rewarding environment for experienced Digital Project Managers looking to make a significant impact in their field.
