- Role - Facilities Manager - Customer Service Supervisor
- Location - Farnborough until January 2027, then Ditton Park
- Salary - £45K + Annual bonus
Key Skills :-
- Proven experience leading and developing teams within a service operations, facilities management, engineering support or similar operational environment.
- Strong people management
- Excellent communication and stakeholder management skills, with the ability to build effective relationships with customers and colleagues at all levels.
- Scheduling of facilities engineering tasks
- Risk reporting
- Knowledge of SLA management, customer reporting and strategic account support.
The role :-
- We are looking for an experienced Customer Service Supervisor with a back-ground or understanding of facilities management.
- Act as the escalation point for operational and customer service issues, ensuring effective resolution and a positive customer experience.
- Oversee service administration activities, including engineer scheduling and dispatch, maintenance planning, invoicing, quotations and service documentation.
- Manage team performance, workload planning, attendance and resources to ensure service levels and operational priorities are consistently achieved.
Facilities Manager - Customer Service Supervisor in Farnborough employer: Morson Edge (Technology)
Join a leading digital consultancy that values innovation and collaboration, where you'll have the chance to work on high-profile projects for some of the UK's most recognised brands. With a strong emphasis on employee growth, a flexible hybrid working model, and an excellent benefits package, this role offers a rewarding environment for experienced Digital Project Managers looking to make a significant impact in their field.
