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For Companies At a Glance
- Tasks: Support and optimise Salesforce while managing user access and resolving technical issues.
- Company: A fast-growing investment firm with a dynamic work culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Join a visible role where you can shape platform support in a thriving environment.
- Qualifications: Hands-on Salesforce experience and strong analytical skills required.
- Other info: Collaborate with teams to enhance processes and drive technology adoption.
The predicted salary is between 39600 - 66000 £ per year.
A growing investment firm is seeking a Salesforce Support Analyst to manage Salesforce incidents, user access, and platform optimisation, while providing broader technology support across the business.
Responsibilities
- Support and maintain Salesforce (Sales, Service, Marketing Cloud) and integrated systems.
- Manage user accounts and JML processes, ensuring compliance and security.
- Troubleshoot, escalate, and resolve technical issues.
- Maintain documentation, dashboards, and support knowledge sharing.
- Collaborate with business teams and vendors to improve processes and adoption.
Experience
- Hands-on Salesforce support experience, ideally in private equity or financial services.
- Strong analytical, problem-solving, and communication skills.
- Experience with Active Directory, M365, Exchange Online, and ITSM practices.
A visible role in a fast-growing firm with opportunities to shape platform support and processes.
Salesforce Support Analyst employer: Morson Edge (Financial Services)
Contact Detail:
Morson Edge (Financial Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge. We should be ready to discuss specific incidents we've managed and how we optimised processes in previous roles. Real-life examples will make us stand out!
✨Tip Number 3
Show off our problem-solving skills during the interview. Think of scenarios where we’ve troubleshot issues effectively, especially with Salesforce or integrated systems. This will demonstrate our analytical abilities and fit for the role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the position can keep us fresh in their minds. Plus, it shows we’re proactive and genuinely interested in the role.
We think you need these skills to ace Salesforce Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on Salesforce support experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Salesforce Support Analyst position and how your skills can help us improve our processes. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Morson Edge (Financial Services)
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Familiarise yourself with the different clouds (Sales, Service, Marketing) and be ready to discuss how you've supported these platforms in the past. Highlight any specific incidents you've managed or optimisations you've implemented.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in previous roles. Think about times when you had to troubleshoot or escalate problems. Being able to articulate your thought process will demonstrate your analytical skills and ability to handle challenges effectively.
✨Understand User Management and Compliance
Since managing user accounts and ensuring compliance is a key part of the role, be ready to discuss your experience with JML processes and security protocols. Bring examples of how you've maintained user access and adhered to compliance standards in your previous positions.
✨Collaboration is Key
This role involves working closely with business teams and vendors, so be prepared to talk about your collaboration experiences. Share instances where you've improved processes or facilitated better adoption of technology through teamwork. This will show that you're not just technically savvy but also a great team player.
