At a Glance
- Tasks: Lead automation projects for contact centre processes using cutting-edge tech like GCP and Power BI.
- Company: Top-tier Financial Services organisation with a focus on innovation.
- Benefits: Competitive daily rate, flexible working arrangements, and opportunities for professional growth.
- Other info: Join a dynamic team and contribute to exciting projects in a fast-paced environment.
- Why this job: Make a real impact by transforming operational workflows and enhancing data-driven decision-making.
- Qualifications: Experience in business analysis, process automation, and familiarity with contact centre operations.
The predicted salary is between 42000 - 63000 £ per year.
My client, a leading Financial Services organisation, is looking for a Business Analyst to take the lead on a Contact Centre Process Automation project on an initial 6 month contract basis.
You will be responsible for automating the flow of source data from Salesforce and Equation into GCP tables and out into Power BI dashboards, using defined data rules and logic. You will also be required to optimise operational workflows and case creation using AI.
You will engage with operations, data, and technology stakeholders to capture current-state workflows in detail, design target-state processes, and define the requirements that the automation and dashboarding solutions will be built against. You will produce high-quality process models and solution design artefacts, and remain hands-on through build, test, training, and into a sustainable support model.
To be successful in this role you will need:
- Proven Business Analyst experience delivering automation and workflow transformation — automating manual operational processes, preferably within Financial Services.
- Strong, demonstrable background in operational process analysis and process mapping, with deep hands-on experience producing AS-IS and TO-BE designs.
- Previous experience and understanding of operational contact centre workflows.
- Proven experience delivering data automation via GCP and AI/LLM integrations.
- Experience with Power BI dashboarding requirements.
Process Business Analyst in London employer: Morson Edge (Financial Services)
Join a leading Financial Services organisation in London, where innovation meets opportunity. As a Business Analyst focusing on Process Automation, you'll thrive in a collaborative work culture that values your expertise and encourages professional growth. With competitive pay and the chance to work on cutting-edge projects involving AI and data automation, this role offers a meaningful career path in a dynamic environment.
Contact Details:
Morson Edge (Financial Services) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Process Business Analyst in London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
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✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
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Keep your eyes peeled on job boards specifically for finance roles. Companies like Morson Edge (Financial Services) might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Process Business Analyst in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Morson Edge (Financial Services) will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Morson Edge (Financial Services). Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Morson Edge (Financial Services) confidence in your short-term commitment to the role.
How to prepare for a job interview at Morson Edge (Financial Services)
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Morson Edge (Financial Services).
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Morson Edge (Financial Services) that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
