At a Glance
- Tasks: Lead fraud operations and enhance detection and prevention strategies.
- Company: Join a dynamic challenger bank in London with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a chance to work with diverse teams.
- Why this job: Shape the future of fraud management and make a real impact.
- Qualifications: Experience in fraud operations and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
Challenger Bank – London (3 days in the office) Fancy joining a challenger bank that’s set to scale? This is a key hire into the first line, offering ownership, visibility and the opportunity to shape how fraud risk is managed across the organisation.
The bank is seeking a Fraud Manager to take responsibility for fraud prevention and detection activity across scams and APP Fraud. This is an operational leadership role with a hands‑on remit. You will oversee day‑to‑day fraud activity, ensuring cases are identified, assessed and resolved effectively, while also driving improvements in controls, reporting and overall framework maturity.
Key Responsibilities
- Lead fraud operations across detection, investigation and resolution of fraud, scam and APP cases, ensuring effective triage, decision‑making and escalation
- Monitor transactional and account activity to identify suspicious behaviour, emerging trends and potential vulnerabilities
- Act as a senior escalation point for complex fraud matters, providing guidance and ensuring appropriate governance is followed
- Produce and deliver fraud MI, including trend analysis and performance metrics to support senior stakeholders and decision‑making
- Conduct root cause analysis to identify control weaknesses and implement improvements to strengthen the fraud framework
- Partner with Risk, Compliance, Legal and operational teams to ensure a consistent and compliant approach to financial crime risk
Experience Required
- Experience leading fraud operations within a regulated financial services environment, covering investigations, case management and operational delivery
- Strong understanding of fraud typologies, including scams and APP fraud within payments or banking environments
- Proven ability to produce and interpret MI, using data to identify trends, inform decisions and improve outcomes
- Experience identifying control gaps and implementing practical, sustainable improvements
- Ability to manage stakeholders across risk, compliance, legal and operations in a collaborative manner
- Strong communication skills, with the ability to present clearly and operate effectively in a fast‑paced environment
Interested? If you would like to explore this opportunity, please send your CV to jim.chappell@interquestgroup.com or reach out for a confidential conversation.
Fraud Manager employer: Morson Edge (Financial Services)
Join a dynamic challenger bank in London, where you will play a pivotal role in shaping fraud risk management. With a strong focus on employee growth and a collaborative work culture, this position offers the chance to lead impactful fraud operations while enjoying the benefits of a flexible working environment. Embrace the opportunity to make a meaningful difference in a rapidly scaling organisation that values innovation and integrity.
Contact Details:
Morson Edge (Financial Services) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in fraud management. A casual chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of fraud typologies and recent trends. We want you to be able to discuss how you’d tackle specific fraud cases confidently!
✨Tip Number 3
Showcase your analytical skills! Be ready to share examples of how you've used data to identify trends and improve outcomes in previous roles. This is key for a Fraud Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Fraud Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Fraud Manager. Highlight your experience in fraud operations and any relevant achievements that showcase your skills in detection and resolution.
Showcase Your Skills:Don’t just list your responsibilities; show us how you’ve made an impact. Use specific examples of how you've improved fraud frameworks or led successful investigations to grab our attention.
Keep It Clear and Concise:We love a well-structured application! Keep your language clear and to the point. Avoid jargon unless it’s relevant, and make sure your key points stand out.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Morson Edge (Financial Services)
✨Know Your Fraud Typologies
Make sure you brush up on your understanding of fraud typologies, especially scams and APP fraud. Be ready to discuss specific examples from your experience where you've identified or managed these types of fraud, as this will show your expertise in the field.
✨Showcase Your Leadership Skills
As a Fraud Manager, you'll be leading operations, so it's crucial to demonstrate your leadership abilities. Prepare to share instances where you've successfully led a team through complex fraud investigations or improved operational processes. This will highlight your hands-on approach and operational leadership skills.
✨Prepare for Data-Driven Discussions
Since the role involves producing and interpreting MI, come prepared with examples of how you've used data to identify trends and inform decisions. You might even want to bring along some metrics or reports from previous roles to illustrate your point and show your analytical skills.
✨Engage with Stakeholders
Collaboration is key in this role, so think about how you've worked with different teams like Risk, Compliance, and Legal in the past. Be ready to discuss how you’ve managed stakeholder relationships and ensured a consistent approach to financial crime risk, as this will demonstrate your ability to work effectively in a fast-paced environment.
