At a Glance
- Tasks: Lead automation projects in a dynamic contact centre environment using cutting-edge tech.
- Company: Top-tier Financial Services organisation with a focus on innovation.
- Benefits: Competitive daily rate, flexible working arrangements, and opportunities for professional growth.
- Other info: Join a collaborative team and thrive in a fast-paced, evolving industry.
- Why this job: Make a real impact by transforming processes and enhancing operational efficiency.
- Qualifications: Experience in business analysis, process automation, and data integration.
The predicted salary is between 42000 - 63000 £ per year.
My client, a leading Financial Services organisation, is looking for a Business Analyst to take the lead on a Contact Centre Process Automation project on an initial 6 month contract basis.
You will be responsible for automating the flow of source data from Salesforce and Equation into GCP tables and out into Power BI dashboards, using defined data rules and logic. You will also be required to optimise operational workflows and case creation using AI.
You will engage with operations, data, and technology stakeholders to capture current-state workflows in detail, design target-state processes, and define the requirements that the automation and dashboarding solutions will be built against. You will produce high-quality process models and solution design artefacts, and remain hands-on through build, test, training, and into a sustainable support model.
To be successful in this role you will need:
- Proven Business Analyst experience delivering automation and workflow transformation — automating manual operational processes, preferably within Financial Services.
- Strong, demonstrable background in operational process analysis and process mapping, with deep hands-on experience producing AS-IS and TO-BE designs.
- Previous experience and understanding of operational contact centre workflows.
- Proven experience delivering data automation via GCP and AI/LLM integrations.
- Experience with Power BI dashboarding requirements.
Process Business Analyst in City of London employer: Morson Edge (Financial Services)
Join a leading Financial Services organisation in London, where innovation meets opportunity. As a Business Analyst focused on Process Automation, you'll thrive in a collaborative work culture that values your expertise and encourages professional growth. With competitive pay and the chance to work on cutting-edge projects involving AI and data automation, this role offers a meaningful career path in a dynamic environment.
Contact Details:
Morson Edge (Financial Services) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Process Business Analyst in City of London
✨Show Off Your Expertise Online
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We think you need these skills to ace Process Business Analyst in City of London
Some tips for your application 🫡
Showcase Your Financial Savvy:When applying for a freelance role in banking and financial services, we need to see your expertise front and centre! Mention specific financial regulations or tools you've mastered, and feel free to include your relevant qualifications, like CFA or ACCA, to bolster your credibility.
Build a Stellar Portfolio:Since this is a freelance gig, your portfolio is your ticket to impressing us at Morson Edge (Financial Services). Include examples of past projects you've completed—think financial analyses, investment reports, or forecasting models. Be sure to highlight the results you achieved!
Tailor Your Rates and Availability:We want to see that you're flexible and can align with our needs. Clearly outline your freelance rates, availability for projects, and whether you're open to long-term collaborations or just ad-hoc gigs. This makes it easier for us to understand how we can work together!
Craft a Compelling Cover Letter:In your cover letter, express not just your skills, but also why you're excited about joining Morson Edge (Financial Services). Share your passion for financial services and how you plan to tackle challenges in this sector. This is your chance to connect on a personal level—make it count!
How to prepare for a job interview at Morson Edge (Financial Services)
✨Show Off Your Financial Savvy
When you're talking with Morson Edge (Financial Services), make sure to highlight your experience with financial modelling, risk assessment, or portfolio management. Freelance work often requires a good level of financial literacy, so prepare to discuss any relevant tools you've used, whether it's Excel or specific financial software.
✨Bring Your Portfolio to Life
A freelance role means you’ll want to showcase your previous work effectively. Put together a portfolio that not only highlights your projects but also demonstrates the outcomes - think case studies or success stories that showcase how your financial skills made a difference for past clients.
✨Know Your Regulations and Compliance
In the banking and financial services world, understanding compliance and regulations is crucial. Make sure you’re up to date with the latest standards as they relate to your expertise. Be prepared for specific questions about how you've navigated these in past roles or how you'd approach potential compliance challenges.
✨Be Ready to Discuss Your Rates and Availability
As a freelancer, the topic of rates and availability can come up early on. Be clear about what you offer and how you charge. It might also help to have a few examples in mind where your expertise saved someone money or improved efficiency to justify your rates to Morson Edge (Financial Services).
