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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional IT service across multiple functions.
- Company: Join a leading organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by driving service excellence in a dynamic environment.
- Qualifications: Experience in IT service management and strong leadership skills required.
- Other info: Embrace a culture of continuous improvement and team collaboration.
The predicted salary is between 45000 - 50000 £ per year.
Bridge Technology Partners are supporting a leading organisation. Following a period of centralisation, they’re looking for an experienced Service Desk Manager to lead their operational teams and uphold exceptional service standards.
The Role
- You’ll manage three key functions - Service Desk, Provisioning Desk, and Service Assurance - each led by a dedicated Service Coordinator.
- Oversee ConnectWise ticket queues, ensuring SLAs are consistently met.
- Coach and develop your team, promoting collaboration, accountability, and high performance.
- Support resource planning and step in hands‑on when needed.
- Drive continuous improvement across processes, training, and service quality.
- Foster a positive team culture focused on growth and delivery excellence.
About You
- You’re a confident people leader with hands‑on experience across Microsoft 365, Azure, Intune, Networking, and Wi‑Fi solutions.
- Proven background in IT service management, ideally in a managed service or multi-site environment.
- Strong communicator and motivator who thrives in a fast‑paced, customer‑focused setting.
- Adept at balancing strategy with operational delivery.
Service Desk Manager in Norwich employer: Morson Edge Careers
Contact Detail:
Morson Edge Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service desk management. Think about how you’d handle specific scenarios, like meeting SLAs or coaching your team. We want you to shine!
✨Tip Number 3
Showcase your hands-on experience with tools like Microsoft 365 and Azure during interviews. Share specific examples of how you've improved service quality or team performance. It’s all about demonstrating your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Manager role. Highlight your experience with Microsoft 365, Azure, and IT service management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and improved service quality in the past.
Showcase Your Leadership Skills: As a Service Desk Manager, you'll be leading a team. Make sure to highlight your leadership experience in your application. We love to see how you've coached and developed others to achieve high performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Morson Edge Careers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, Intune, and Networking. Be ready to discuss how you've used these technologies in past roles, as this will show your hands-on experience and confidence in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in coaching and developing teams. Think about specific situations where you promoted collaboration and accountability, as this aligns perfectly with what they’re looking for in a Service Desk Manager.
✨Understand Their Operations
Familiarise yourself with ConnectWise and how ticket queues operate. Being able to discuss SLAs and how you’ve ensured they were met in previous roles will demonstrate your operational expertise and readiness to step in when needed.
✨Emphasise Continuous Improvement
Be prepared to talk about how you've driven process improvements in your past roles. Share specific examples of training initiatives or service quality enhancements you've implemented, as this will resonate well with their focus on growth and delivery excellence.