Storefront Administrator & Customer Service Representative; Wolverhampton; 6 month Contract; £17.00PH PAYE; Inside IR35
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We are looking for a motivated and meticulous MRO Storefront Administrator & Customer Service Representative (CSR) to join our clients MRO Storefront team based in Wolverhampton during a period of significant transformation. This role, working within the aerospace sector will initially focus on supporting high-volume administrative and transactional activities required to stabilise and operate the current MRO Storefront, while progressively evolving into a customer-owned, end-to-end service role over time.
Currently the Storefront function manages a substantial amount of manual and administrative work, including central inbox management, SAP data entry, unit induction, quoting activities, and coordination with MRO repair sites. The successful candidate will play a key role in executing these activities accurately and efficiently, ensuring continuity of service for customers and Repair Operations.
Long-term the organisation will be looking to eliminate manual and low-value administrative work through process improvement, automation, and system enhancements, enabling the full Storefront team to transition to a customer-based operating model. each CSR to have ownership of a defined group of customers, managing the MRO process end-to-end.
Daily Duties
Manage high-volume administrative tasks supporting MRO Storefront operations, including:
Monitoring and managing the central Storefront inbox.
Performing manual SAP transactions, including unit inductions, order creation, and quotation setup.
Supporting the quotation process, including customer interactions and coordination with MRO repair sites.
Respond to customer inquiries, providing accurate status updates and information.
Coordinate closely with external MRO repair sites to gather technical, scheduling, and pricing inputs.
Maintain accurate and complete data within SAP and supporting systems, ensuring traceability and compliance.
Support order management, scheduling alignment, and customer communication across the repair lifecycle.
Assist with invoice query resolution and turnback collection activities, escalating issues as required. xgikmsk
Report operational issues through the Quality, Cost, Delivery, People, Safety (QCPC) process.
Escalate complex cust...
MRO Storefront Administrator employer: Morson Edge Careers
Morson is an exceptional employer, offering a dynamic work environment in Wolverhampton that fosters professional growth and development. With a focus on the aerospace sector, employees benefit from engaging projects and collaborative teamwork, while enjoying competitive pay and a supportive culture that values innovation and excellence. The company prioritises employee well-being and provides opportunities for skill enhancement, making it an ideal place for those seeking meaningful and rewarding careers in legal administration.
