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For Companies At a Glance
- Tasks: Engage potential members and convert enquiries into active memberships.
- Company: Join Morrow, a next-gen health and wellness brand transforming lives.
- Benefits: Competitive salary, wellness perks, and a vibrant work culture.
- Other info: Be part of a diverse team committed to holistic wellbeing.
- Why this job: Shape the future of wellness while making a real impact on people's lives.
- Qualifications: Diploma in relevant fields and 1-3 years in sales or customer service.
The predicted salary is between 30000 - 40000 £ per year.
About Morrow Health
Welcome to Morrow — where science meets soul. Morrow is a next-generation health and wellness brand rooted in the belief that high performance and deep healing go hand in hand. We offer an integrated, intentional lifestyle experience across diagnostics, movement, nourishment, restoration, and mindfulness — all under one roof. Our flagship 38,000 sq ft sanctuary in Singapore brings together clinical excellence and soulful experiences. This marks the beginning of our vision to become a global force for wellness transformation.
At Morrow, we are guided by two sets of commitments:
- Our Operating Principles — how we work as a team: Mindful · Ownership · Rhythm · Winning Together
- Our Brand Promises — what we bring to our clients: Connection · Impact · Trust · Empowerment (CITE)
This isn’t just wellness—it’s a movement. If you’re ready to shape the future of longevity care and make a lasting impact, join us in building something extraordinary.
Role Overview
As a Membership Consultant, you will be responsible for engaging prospective members, showcasing our unique wellness offerings, and converting enquiries into active memberships. You will act as a trusted advisor, educating customers on our products and services, and ensuring every interaction reflects our brand’s values of care, empowerment, and holistic wellbeing. This role combines sales, product expertise, and customer service excellence, making it a vital front-line position in driving growth for the business.
Key Responsibilities
- Respond to enquiries from online platforms, walk-ins, or referrals with professionalism and timeliness.
- Build strong rapport with prospective members by understanding their needs, wellness goals, and lifestyle aspirations.
- Learn and maintain in-depth product knowledge of all services (medical, wellness, recovery, nutrition, fitness) and communicate benefits clearly.
- Conduct consultations, facility tours, and product demonstrations to guide potential members through our offerings.
- Convert leads into memberships by presenting appropriate packages, promotions, and value propositions.
- Follow up with leads through calls, emails, and digital channels to maximise conversion.
- Work closely with the MORROW Experience team to ensure smooth onboarding and handover of new members.
- Track and report sales activities, conversion rates, and member feedback for continuous improvement.
- Maintain high standards of integrity, confidentiality, and compliance in all sales and service activities.
- Ownership of membership lifecycle beyond sign-up: monitor member activity, nurture ongoing engagement, address concerns early, and collaborate across teams to maximise renewals and maintain best-in-class retention rates.
Requirements
- Diploma or equivalent in Sales, Marketing, Business, Sports Science, or related field.
- 1-3 years of experience in consultative sales, membership sales, or customer-facing roles.
- Strong communication and interpersonal skills with a persuasive yet empathetic approach.
- Passion for health, wellness, and lifestyle services; ability to translate enthusiasm into customer trust.
- Proactive, target-driven, and resilient in achieving conversion goals.
- Tech-savvy with experience using CRM systems and online communication tools.
- Bonus: Prior experience in gyms, spas, recovery facilities, hospitality, or wellness clubs.
Equal Opportunity
Morrow is an equal opportunity employer committed to building a diverse and inclusive team.
Sales Representative (Membership) employer: MORROW HEALTH PTE. LTD.
Contact Detail:
MORROW HEALTH PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Representative (Membership)
✨Tip Number 1
Get to know Morrow Health inside out! Familiarise yourself with their wellness offerings and values. When you chat with potential members, show them you’re not just selling a membership; you’re sharing a lifestyle that aligns with their wellness goals.
✨Tip Number 2
Practice your pitch! Role-play with friends or family to refine how you present the benefits of Morrow’s services. The more confident and knowledgeable you are, the easier it’ll be to convert those enquiries into memberships.
✨Tip Number 3
Follow up like a pro! After initial conversations, don’t let leads go cold. A quick call or personalised email can make all the difference in turning interest into commitment. Remember, persistence pays off!
✨Tip Number 4
Use our website to apply! It’s the best way to get noticed and shows you’re serious about joining the Morrow team. Plus, it gives you a chance to showcase your enthusiasm for the brand right from the start.
We think you need these skills to ace Sales Representative (Membership)
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your enthusiasm for health and wellness shine through! We want to see how your personal values align with Morrow's mission. Share any relevant experiences that highlight your commitment to a healthy lifestyle.
Tailor Your Application: Make sure to customise your application for the Membership Consultant role. Highlight your sales experience and how it relates to our unique wellness offerings. We love seeing candidates who take the time to connect their skills with what we do at Morrow.
Be Personable and Professional: Remember, this role is all about building relationships! Use a friendly tone in your application while maintaining professionalism. Show us that you can engage with prospective members just as you would in person.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive—just what we like to see!
How to prepare for a job interview at MORROW HEALTH PTE. LTD.
✨Know Your Stuff
Before the interview, dive deep into Morrow's offerings and values. Familiarise yourself with their wellness services and how they integrate health and lifestyle. This will help you speak confidently about how you can contribute to their mission.
✨Showcase Your People Skills
As a Membership Consultant, building rapport is key. Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to listen, understand needs, and provide tailored solutions that reflect Morrow's commitment to care and empowerment.
✨Be Ready to Sell Yourself
Think of the interview as your first sales pitch. Be prepared to discuss how you would convert leads into memberships. Use specific strategies or techniques you've employed before to demonstrate your consultative sales approach and how it aligns with Morrow's values.
✨Follow Up Like a Pro
After the interview, don’t forget to send a thank-you email. Mention something specific from your conversation to show your genuine interest. This not only reflects your professionalism but also reinforces your commitment to nurturing relationships, just like Morrow does with its members.