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For Companies At a Glance
- Tasks: Engage prospective members and showcase our unique wellness offerings.
- Company: Join Morrow, a next-gen health and wellness brand transforming lives.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Shape the future of wellness and make a real impact on people's lives.
- Qualifications: Diploma in relevant fields and 1-3 years in sales or customer service.
- Other info: Dynamic environment with a focus on holistic wellbeing and community.
The predicted salary is between 30000 - 42000 £ per year.
About Morrow Health
Welcome to Morrow — where science meets soul. Morrow is a next-generation health and wellness brand rooted in the belief that high performance and deep healing go hand in hand. We offer an integrated, intentional lifestyle experience across diagnostics, movement, nourishment, restoration, and mindfulness — all under one roof. Our flagship 38,000 sq ft sanctuary in Singapore brings together clinical excellence and soulful experiences. This marks the beginning of our vision to become a global force for wellness transformation.
At Morrow, we are guided by two sets of commitments:
- Our Operating Principles — how we work as a team: Mindful · Ownership · Rhythm · Winning Together
- Our Brand Promises — what we bring to our clients: Connection · Impact · Trust · Empowerment (CITE)
This isn’t just wellness—it’s a movement. If you’re ready to shape the future of longevity care and make a lasting impact, join us in building something extraordinary.
Role Overview
As a Membership Consultant, you will be responsible for engaging prospective members, showcasing our unique wellness offerings, and converting enquiries into active memberships. You will act as a trusted advisor, educating customers on our products and services, and ensuring every interaction reflects our brand’s values of care, empowerment, and holistic wellbeing. This role combines sales, product expertise, and customer service excellence, making it a vital front-line position in driving growth for the business.
Key Responsibilities
- Respond to enquiries from online platforms, walk-ins, or referrals with professionalism and timeliness.
- Build strong rapport with prospective members by understanding their needs, wellness goals, and lifestyle aspirations.
- Learn and maintain in-depth product knowledge of all services (medical, wellness, recovery, nutrition, fitness) and communicate benefits clearly.
- Conduct consultations, facility tours, and product demonstrations to guide potential members through our offerings.
- Convert leads into memberships by presenting appropriate packages, promotions, and value propositions.
- Follow up with leads through calls, emails, and digital channels to maximise conversion.
- Work closely with the MORROW Experience team to ensure smooth onboarding and handover of new members.
- Track and report sales activities, conversion rates, and member feedback for continuous improvement.
- Maintain high standards of integrity, confidentiality, and compliance in all sales and service activities.
- Ownership of membership lifecycle beyond sign-up: monitor member activity, nurture ongoing engagement, address concerns early, and collaborate across teams to maximise renewals and maintain best-in-class retention rates.
Requirements
- Diploma or equivalent in Sales, Marketing, Business, Sports Science, or related field.
- 1–3 years of experience in consultative sales, membership sales, or customer-facing roles.
- Strong communication and interpersonal skills with a persuasive yet empathetic approach.
- Passion for health, wellness, and lifestyle services; ability to translate enthusiasm into customer trust.
- Proactive, target-driven, and resilient in achieving conversion goals.
- Tech-savvy with experience using CRM systems and online communication tools.
- Bonus: Prior experience in gyms, spas, recovery facilities, hospitality, or wellness clubs.
How to Apply
Morrow is an equal opportunity employer committed to building a diverse and inclusive team. If you’re excited to contribute to our mission, we invite you to submit your application here: https://apply.workable.com/j/8AE05E6C48
Membership Consultant in Penarth employer: MORROW HEALTH PTE. LTD.
Contact Detail:
MORROW HEALTH PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Consultant in Penarth
✨Tip Number 1
Get to know Morrow Health inside out! Familiarise yourself with their wellness offerings and values. This way, when you chat with potential members, you can genuinely connect and show them how Morrow can help them achieve their wellness goals.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of the mirror. Make sure you can confidently explain the benefits of Morrow's services and how they align with the needs of prospective members. The more comfortable you are, the better you'll engage with potential clients.
✨Tip Number 3
Follow up like a pro! After initial conversations, don’t just leave it hanging. Send a quick email or message to check in and see if they have any questions. This shows you care and keeps Morrow top of mind for them.
✨Tip Number 4
Leverage your network! Talk to friends, family, or anyone who might be interested in Morrow’s offerings. Word of mouth is powerful, and personal recommendations can lead to new memberships. Plus, don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Membership Consultant in Penarth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for health and wellness shine through. We want to see how your passion aligns with our mission at Morrow, so don’t hold back!
Tailor Your Experience: Make sure to highlight any relevant experience you have in sales or customer service. We love seeing how your background can contribute to our unique offerings, so be specific about your achievements!
Be Personable: Remember, we’re looking for someone who can build connections with prospective members. Use a friendly tone in your application to reflect the caring and empowering values we uphold at Morrow.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Morrow.
How to prepare for a job interview at MORROW HEALTH PTE. LTD.
✨Know Your Stuff
Before the interview, dive deep into Morrow's offerings. Familiarise yourself with their wellness services, from diagnostics to mindfulness. This will help you speak confidently about how you can contribute as a Membership Consultant.
✨Showcase Your People Skills
As a Membership Consultant, building rapport is key. Prepare examples of how you've successfully engaged with customers in the past. Highlight your ability to understand their needs and translate that into tailored solutions.
✨Embrace the Brand Values
Morrow is all about connection, impact, trust, and empowerment. Think of ways you can embody these values during your interview. Share stories that reflect your commitment to holistic wellbeing and how you can promote these principles.
✨Follow Up Like a Pro
After the interview, don’t forget to send a thank-you email. Mention specific points from your conversation to show your enthusiasm and reinforce your fit for the role. This small gesture can leave a lasting impression!
