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- Tasks: Be the friendly face of Morrow, helping members with their wellness journey.
- Company: Join a next-gen health brand focused on holistic wellness and community.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact in people's lives while promoting wellness and connection.
- Qualifications: Experience in customer service and a passion for health and wellness.
- Other info: Dynamic startup environment with room for creativity and innovation.
The predicted salary is between 30000 - 42000 £ per year.
About Morrow Health
Welcome to Morrow — where science meets soul. Morrow is a next-generation health and wellness brand rooted in the belief that high performance and deep healing go hand in hand. We offer an integrated, intentional lifestyle experience across diagnostics, movement, nourishment, restoration, and mindfulness — all under one roof. Our flagship 38,000 sq ft sanctuary in Singapore brings together clinical excellence and soulful experiences. This marks the beginning of our vision to become a global force for wellness transformation.
At Morrow, we are guided by two sets of commitments:
- Operating Principles: Mindful • Ownership • Rhythm • Winning Together
- Brand Promises: Connection • Impact • Trust • Empowerment (CITE)
This isn’t just wellness—it’s a movement. If you’re ready to shape the future of longevity care and make a lasting impact, join us in building something extraordinary.
Role Overview
As a Customer Service Executive, you will be the first point of contact for our members and guests, playing a critical role in shaping their journey with us. You will manage daily queries, provide exceptional service recovery, and ensure every interaction reflects our brand values of care, wellness, and excellence. This role goes beyond standard customer service — you will act as a brand ambassador, guiding members through our service offerings, resolving feedback promptly, and creating meaningful experiences that foster loyalty and retention.
Key Responsibilities
- Handle customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
- Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.
- Manage and maintain merchandise inventory: monitor stock levels, ensure timely replenishment, oversee visual-merchandising standards and presentation of retail displays to uphold our brand experience.
- Support the daily operations of the membership desk, including rostering coverage, queue management, and appointment scheduling.
- Log, elevate, and follow up on service issues in line with SOPs, ensuring timely resolution and service recovery.
- Maintain up-to-date knowledge of promotions, membership packages, and new service launches.
- Collect and relay member feedback to the Manager for continuous improvement initiatives.
- Assist in the execution of member engagement activities, workshops, or events.
- Ensure data accuracy when updating member records in the CRM system.
- Uphold confidentiality, service consistency, and compliance with organisational standards.
Requirements
- Diploma/Certificate in Hospitality, Business, Customer Service, or related field.
- Minimum 1–3 years of experience in customer-facing roles, preferably in hospitality, healthcare, fitness, spa, or wellness environments.
- Strong communication and interpersonal skills, with a natural customer-first mindset.
- Ability to remain calm under pressure and resolve conflicts with professionalism.
- Tech-savvy with experience using CRM or booking systems.
- Team player who is adaptable, proactive, and comfortable working in a startup environment.
- Bonus: Prior experience in wellness-focused settings such as gyms, spas, recovery facilities, or health & lifestyle clubs.
How to Apply
Morrow is an equal opportunity employer committed to building a diverse and inclusive team. If you're excited to contribute to our mission, we invite you to submit your application here: https://apply.workable.com/j/F9805741F3
Customer Service Executive in Penarth employer: MORROW HEALTH PTE. LTD.
Contact Detail:
MORROW HEALTH PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Penarth
✨Tip Number 1
Get to know Morrow Health inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to connect with members and guests. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This will highlight your ability to handle customer feedback effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Morrow movement right from the start!
We think you need these skills to ace Customer Service Executive in Penarth
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your enthusiasm for health and wellness shine through. Morrow is all about creating meaningful experiences, so share why you're excited about being part of this movement and how you can contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service, especially in wellness or hospitality settings. We want to see how your background aligns with our values of care and excellence, so be specific about your achievements and skills.
Be Personable and Professional: Remember, as a Customer Service Executive, you'll be the face of Morrow. Use a friendly tone in your application while maintaining professionalism. Show us that you can connect with people and handle queries with empathy and understanding.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the first step in joining our team!
How to prepare for a job interview at MORROW HEALTH PTE. LTD.
✨Know the Brand Inside Out
Before your interview, dive deep into Morrow Health's mission and values. Understand their commitment to wellness and how they integrate science with soul. This knowledge will help you align your answers with their brand promises and show that you're genuinely interested in being part of their movement.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've handled customer feedback or resolved complaints effectively. Highlight your ability to remain calm under pressure and demonstrate empathy, as these are crucial traits for a Customer Service Executive at Morrow.
✨Familiarise Yourself with Their Offerings
Make sure you know about Morrow's service offerings, including wellness, recovery, nutrition, and lifestyle facilities. Being able to discuss these confidently during your interview will not only impress the interviewers but also show that you're ready to guide members through their journey.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their approach to member engagement activities or how they measure success in customer service. Asking questions shows your enthusiasm for the role and helps you gauge if Morrow is the right fit for you.
