At a Glance
- Tasks: Support customer enquiries and coordinate remedial works for housing partners.
- Company: Join a leading house building company with a focus on customer care.
- Benefits: Competitive salary, enhanced pension, private medical insurance, and generous annual leave.
- Other info: Great opportunity for career growth in a supportive team environment.
- Why this job: Kickstart your career in the house building industry with full training and support.
- Qualifications: Passion for customer service and good communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Due to our continued success, we are expanding our Customer Services team and looking for an enthusiastic and customer-focused individual to join us as a trainee Customer Care Advisor based from our Leicester Office. This is an excellent entry-level opportunity for someone looking to begin a career in the house building industry. You will be fully supported and trained to handle enquiries, coordinate remedial works, and ensure our social housing partners receive an outstanding post-completion experience.
- Act as the first point of contact for housing associations, councils, and other registered providers, handling inbound calls, emails, and online queries in a professional and timely manner.
- Liaise with site teams, subcontractors, and suppliers to arrange remedial appointments and ensure works are completed to schedule.
- Keep housing partners informed throughout the resolution process, providing clear and regular updates.
- Support the team in managing end-of-defect-liability period inspections and sign-offs.
- Carry out general administrative tasks to support the wider Customer Care department.
Requirements:
- Genuinely passionate about delivering excellent customer service.
- Good verbal and written communication skills, with a professional and empathetic telephone manner.
- A working knowledge of Microsoft Office (Word, Excel, Outlook).
- A desire to learn about the house building industry and develop a long-term career within it.
- Previous experience in a customer-facing, admin, or complaints-handling role.
- Familiarity with the social housing sector or registered providers.
This is an excellent opportunity for a trainee Customer Care Advisor to join our team. We offer a competitive salary plus benefits, which include:
- Enhanced pension scheme.
- Private medical insurance.
- Life assurance.
- Generous annual leave with the option to purchase extra annual leave.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Trainee Support Representative in Leicester
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Morro Partnerships.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Morro Partnerships.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Morro Partnerships that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Morro Partnerships, make sure they see your passion for helping others!
We think you need these skills to ace Client Services Trainee Support Representative in Leicester
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Morro Partnerships, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Morro Partnerships. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Morro Partnerships.
How to prepare for a job interview at Morro Partnerships
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Morro Partnerships that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Morro Partnerships and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
