At a Glance
- Tasks: Be the friendly voice for housing partners, handling calls and queries with care.
- Company: Join a thriving housebuilding company with a supportive team culture.
- Benefits: Enjoy a competitive salary, private medical insurance, and generous annual leave.
- Other info: Great opportunity for growth and learning in a dynamic environment.
- Why this job: Kickstart your career in customer service within the exciting housebuilding industry.
- Qualifications: Passion for customer service and good communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Due to our continued success, we are expanding our Customer Services team and looking for an enthusiastic and customer-focused individual to join us as a trainee Customer Care Advisor based from our Leicester Office. This is an excellent entry-level opportunity for someone looking to begin a career in the housebuilding industry. You will be fully supported and trained to handle enquiries, coordinate remedial works, and ensure our social housing partners receive an outstanding post-completion experience.
Responsibilities
- Act as the first point of contact for housing associations, councils, and other registered providers, handling inbound calls, emails, and online queries in a professional and timely manner.
- Log, track, and manage defect and maintenance reports accurately on Alpha.
- Liaise with site teams, subcontractors, and suppliers to arrange remedial appointments and ensure works are completed to schedule.
- Keep housing partners informed throughout the resolution process, providing clear and regular updates.
- Support the team in managing end‑of‑defect‑liability period inspections and sign‑offs.
- Carry out general administrative tasks to support the wider Customer Care department.
About You
- Genuinely passionate about delivering excellent customer service.
- Good verbal and written communication skills, with a professional and empathetic telephone manner.
- Well‑organised with good attention to detail and the ability to manage multiple tasks simultaneously.
- A working knowledge of Microsoft Office (Word, Excel, Outlook).
- A positive, can‑do attitude with a willingness to learn and develop.
- A team player who is also capable of working independently.
- Resilient under pressure and able to remain calm when dealing with frustrated or demanding contacts.
- A desire to learn about the housebuilding industry and develop a long‑term career within it.
Desirable
- Previous experience in a customer-facing, admin, or complaints-handling role.
- Some knowledge of residential construction or property.
- Familiarity with the social housing sector or registered providers.
What We Offer
- A competitive salary plus benefits, which include an enhanced pension scheme.
- Private medical insurance.
- Life assurance.
- Generous annual leave with the option to purchase extra annual leave.
Trainee Customer Care Advisor in Leicester employer: Morro Partnerships Limited
Join our dynamic team in Leicester as a Trainee Customer Care Advisor, where you'll receive comprehensive training and support to kickstart your career in the housebuilding industry. We pride ourselves on fostering a collaborative work culture that values customer service excellence, offering competitive salaries, an enhanced pension scheme, and generous annual leave options. With opportunities for personal and professional growth, this role is perfect for those eager to make a meaningful impact in social housing.
Contact Details:
Morro Partnerships Limited Recruitment Team
