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For Companies At a Glance
- Tasks: Lead a team to provide exceptional support for wholesale partners and their customers.
- Company: Morrisons is dedicated to making a real difference for customers and franchise partners.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be a driving force for positive change while helping businesses thrive in the North of England.
- Qualifications: Customer service expertise, leadership experience, and a data-driven approach are essential.
- Other info: Ideal candidates should have knowledge of call center technologies and Morrisons' wholesale systems.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service and leading a team to success?
At Morrisons, we’re all about listening hard and responding quickly to make a real difference for our customers – and our franchise partners are no exception. We’re looking for a Wholesale Account Specialist to take charge of our brand new help desk, ensuring we deliver outstanding support for our wholesale partners and their customers. This patch will cover the North of England and therefore you're required to live within this region.
What You’ll Do
As the Wholesale Account Specialist, you’ll lead and develop a small team of Account Advisors, ensuring they’re attentive to customers and handling queries across phone, chat, and email with care and efficiency.
You’ll also:
- Take ownership of escalated issues and turn them into coaching opportunities
- Support your team day-to-day by answering queries, resolving complaints, and ensuring excellent service across all contact channels
- Plan team deployment, manage exceptions, and use insights from data to continuously improve processes and customer experiences
- Be a driving force for positive change, simplifying processes, improving technology, and making things quicker and easier for our wholesale customers
This role is at the heart of supporting our wholesale customers, helping them run their businesses with confidence and driving loyalty to Morrisons. You’ll lead by example, putting customers first every time, and working collaboratively to build trust and deliver results.
About You
We’re after someone with a customer-first mindset who’s ready to roll up their sleeves and make a difference. Here’s what you’ll bring:
- Customer Service Expertise: A real passion for helping customers, with strong listening and problem-solving skills
- Leadership Experience: A proven track record in coaching, motivating, and developing teams to achieve their best
- Wholesale Knowledge: An understanding of retailer customers and the challenges they face
- Data-Driven Approach: Experience using insights to improve processes and deliver better outcomes
- Great Communication: Strong written and verbal skills, with the ability to manage stressful conversations calmly and effectively
- Ideally, you’ll also have experience with call centre technologies (like Amazon Connect) and a good understanding of Morrisons’ wholesale systems and processes.
Wholesale Account Specialist employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Account Specialist
✨Tip Number 1
Familiarize yourself with the wholesale industry and Morrisons' specific processes. Understanding the challenges that retailer customers face will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed teams in the past. Be ready to discuss specific situations where you turned challenges into coaching opportunities.
✨Tip Number 3
Highlight your customer service expertise by thinking of scenarios where you went above and beyond for a customer. This will illustrate your customer-first mindset and problem-solving abilities.
✨Tip Number 4
Prepare to discuss how you've used data to drive improvements in previous roles. Being able to articulate your data-driven approach will set you apart as a candidate who can enhance processes and customer experiences.
We think you need these skills to ace Wholesale Account Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Wholesale Account Specialist position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Customer Service Skills: In your CV and cover letter, emphasize your customer service expertise. Provide specific examples of how you've successfully handled customer queries or complaints in the past, showcasing your problem-solving abilities.
Show Leadership Experience: If you have experience leading teams, make sure to detail this in your application. Discuss how you've motivated and developed team members, and provide examples of successful outcomes from your leadership.
Tailor Your Communication: Since strong communication skills are essential for this role, ensure that your application is well-written and free of errors. Use clear and concise language, and consider including a brief example of how you've managed a stressful conversation effectively.
How to prepare for a job interview at Morrisons
✨Show Your Customer Service Passion
Make sure to express your genuine enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the company's focus on delivering exceptional support.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership experience in detail. Highlight instances where you successfully coached or motivated a team, and be ready to explain how you would apply those skills to lead the Account Advisors effectively.
✨Understand Wholesale Challenges
Familiarize yourself with the common challenges faced by wholesale customers. Be prepared to discuss how your knowledge can help address these issues and improve their experience with Morrisons.
✨Be Data-Driven
Show that you have a data-driven mindset by discussing how you've used insights from data to improve processes in past roles. This will demonstrate your ability to continuously enhance customer experiences, which is crucial for the position.
