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For Companies At a Glance
- Tasks: Be the go-to person for our wholesale partners, handling queries and ensuring top-notch support.
- Company: Join Morrisons, a company dedicated to exceptional customer service and business success.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping wholesale customers thrive and driving loyalty to Morrisons.
- Qualifications: Bring your customer service expertise, communication skills, and data-driven mindset to the table.
- Other info: This role is perfect for someone ready to roll up their sleeves and make a difference.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service and driving business success? At Morrisons, were all about listening hard and responding quickly to make a real difference for our customers and our franchise partners are no exception. Were looking for a Wholesale Account Specialist to take charge of our brand new help desk, ensuring we deliver outstanding support for our wholesale partners and their customers.
What Youll Do
As the Wholesale Account Specialist, youll be the primary point of contact for our wholesale partners, ensuring their needs are met and handling queries across phone, chat, and email with care and efficiency. Youll also :
Take ownership of escalated issues and find effective resolutions.
Provide day-to-day support by answering queries, resolving complaints, and ensuring excellent service across all contact channels.
Use insights from data to continuously improve processes and customer experiences.
Drive positive change by simplifying processes, improving technology, and making things quicker and easier for our wholesale customers.
Develop and achieve sales and profitability targets. Establish and track key performance indicators (KPIs) to measure success and identify areas for improvement.
This role is at the heart of supporting our wholesale customers, helping them run their businesses with confidence and driving loyalty to Morrisons. Youll put customers first every time, and work collaboratively to build trust and deliver results.
Were after someone with a customer-first mindset whos ready to roll up their sleeves and make a difference. Heres what youll bring :
Customer Service Expertise : A real passion for helping customers, with strong listening and problem-solving skills.
Wholesale Knowledge : An understanding of retailer customers and the challenges they face.
Data-Driven Approach : Experience using insights to improve processes and deliver better outcomes.
Great Communication : Strong written and verbal skills, with the ability to manage stressful conversations calmly and effectively.
Sales and Profitability Focus : Proven ability to develop and achieve sales targets and contribute to profitability.
KPI Management : Experience establishing and tracking KPIs to measure performance and drive improvement.
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Wholesale Account Specialist employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Wholesale Account Specialist
✨Tip Number 1
Familiarize yourself with the wholesale industry and its challenges. Understanding the specific needs of wholesale partners will help you tailor your approach and demonstrate your expertise during the interview.
✨Tip Number 2
Prepare to discuss examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills will show that you're ready to take ownership of escalated issues.
✨Tip Number 3
Be ready to talk about your experience with KPIs and how you've used data to drive improvements. This will showcase your data-driven approach and your ability to contribute to sales and profitability targets.
✨Tip Number 4
Practice your communication skills, especially in handling stressful conversations. Being calm and effective under pressure is crucial for this role, so consider role-playing scenarios to build your confidence.
We think you need these skills to ace Wholesale Account Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Wholesale Account Specialist position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your customer service expertise and any experience you have in wholesale or retail environments. Use specific examples to demonstrate how you've successfully handled customer queries and resolved issues.
Showcase Your Data Skills: Since the role requires a data-driven approach, mention any experience you have with using data to improve processes or customer experiences. Be specific about the tools or methods you've used to analyze data and implement changes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the challenges faced by wholesale partners. Make sure to convey your enthusiasm for the role and how you can contribute to Morrisons' success.
How to prepare for a job interview at Morrisons
✨Show Your Customer Service Passion
Make sure to highlight your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the company's focus on delivering exceptional support.
✨Demonstrate Your Wholesale Knowledge
Familiarize yourself with the challenges that wholesale partners face. Be prepared to discuss how your understanding of the wholesale industry can help you address their needs effectively and improve their experience with the company.
✨Be Data-Driven
Prepare to talk about how you've used data insights in past roles to enhance processes or customer experiences. This will show that you have a proactive approach to problem-solving and are capable of driving positive change.
✨Communicate Clearly and Calmly
Practice your communication skills, especially in handling stressful situations. The ability to manage difficult conversations with poise is crucial for this role, so be ready to demonstrate your strong verbal and written communication abilities.
