Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage online operations and improve service levels for the Immediacy Store Pick model.
- Company: Join Morrisons, a diverse company committed to community representation and growth.
- Benefits: Enjoy discounts, bonuses, healthcare, and flexible working options with a vibrant office atmosphere.
- Why this job: Be part of a fast-paced team that values diversity and offers career progression opportunities.
- Qualifications: Strong customer experience knowledge, commercial awareness, and proven change implementation skills required.
- Other info: Work from our modern Bradford office with free parking and exciting company events.
The predicted salary is between 30000 - 42000 £ per year.
The Online Specialist will manage the operational and commercial elements of the Immediacy Store Pick model. This includes working with stores and the Field Team to ensure the right levels of service and reviewing, refining and improving policies and procedures.
The first point of contact to identify and resolve operational issues related to the online proposition for stores and online partners. They build on the current relationships with external partners, ensuring a collaborative approach to business growth.
Our teams typically work from our vibrant head office in Bradford for three days and remotely for two, Monday to Friday.
Hilmore House, our head office, offers convenient amenities, including a subsidised on-site restaurant, coffee shop, convenience and sample store, a prayer room, free parking, and frequent company wide events and promotions.
Applicants should live within a reasonable commuting distance of our office.
Some of your responsibilities will include:
-
Building strong relationships with key stakeholders, understanding their needs, communicating effectively to keep them updated.
-
Supporting the wider team to create a great place to work and role model our values at all times.
-
Identifying missed sales opportunities and building ways of working to always improve metrics
-
Driving sales by acting on accurate and robust data
-
Working closely with the commercial team to deliver the budget
-
Flag potential risks in a timely manner and support recovery plans
-
support the development of account success by reviewing processes and making necessary changes whilst recommending new technologies and approaches
-
Drive the penetration by ensuring operational teams have the technology and equipment required
-
Support stores feedback and act in a timely manner
-
Manipulating data into a format that is readily available for wider colleagues
About you
We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:
-
Strong understanding of customer experience and customer journeys preferably in relation to Online.
-
Commercial knowledge
-
Strong awareness of Supermarket operations
-
Proven experience in defining and implementing change.
-
Ability to multi-task whilst delivering to deadlines.
-
Confidence when analysing and improving processes.
-
Effective communicator.
About us
In return for all your hard work, you will receive:
-
15% discount in store from the day you join us
-
Additional 10% discount card for a friend or family member
-
Annual bonus scheme
-
Career progression and development opportunities
-
Generous holiday entitlement
-
Market leading pension scheme and life assurance
-
Healthcare benefits including Aviva Digital GP
-
‘MyPerks’ giving you discount with over 850 retailers
-
Free parking onsite
-
Enhanced Family, Maternity and Paternity Leave
-
Private Healthcare
Alive with activity, our modern Head Office is home to our corporate teams that make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, Morrisons Daily and a subsidised restaurant. We are within commuting distance of Leeds, Manchester and the Yorkshire Dales – and we even have free parking!
At our Head Office you will expect to find supplier showcases, charity fundraising and celebrations all year round for the events that mean the most to our colleagues.
There’s more to our business as it’s fast paced and ever changing, as such we’ve got lots of fresh opportunities for you to play your part in our success. We’d love to meet you!
At Morrisons, we’re proud to be building a team that reflects the diversity of the communities we serve. We want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.
We’re always looking for people from all walks of life to join us and bring their talents to our team. Together, we can build a workplace where everyone has the chance to thrive, make a difference and belong.
#J-18808-Ljbffr
Online Specialist, Immediacy Operations employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Specialist, Immediacy Operations
✨Tip Number 1
Familiarise yourself with the supermarket operations and online customer experience. Understanding the nuances of how these elements interact will help you stand out as a candidate who can effectively manage the operational aspects of the Immediacy Store Pick model.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews and discussions about your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented change in previous roles. Highlighting your ability to drive improvements and adapt processes will demonstrate your readiness for the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your data analysis skills by being ready to discuss how you've used data to inform decisions in past positions. This is crucial for the role, as you'll need to manipulate data to improve metrics and drive sales.
We think you need these skills to ace Online Specialist, Immediacy Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Online Specialist position. Understand the key responsibilities and required skills, such as customer experience knowledge and commercial awareness.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your understanding of supermarket operations and any proven experience in implementing change.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you have built strong relationships with stakeholders and improved processes in previous roles.
Showcase Your Communication Skills: In both your CV and cover letter, demonstrate your effective communication skills. Provide examples of how you have successfully communicated with teams or partners to drive business growth.
How to prepare for a job interview at Morrisons
✨Understand the Role
Make sure you have a solid grasp of what the Online Specialist position entails. Familiarise yourself with the operational and commercial elements of the Immediacy Store Pick model, as well as the importance of building relationships with stakeholders.
✨Showcase Your Communication Skills
As an effective communicator, you'll need to demonstrate your ability to keep stakeholders updated and resolve operational issues. Prepare examples from your past experiences where you successfully communicated complex information or resolved conflicts.
✨Highlight Your Analytical Abilities
The role requires confidence in analysing data and improving processes. Be ready to discuss how you've used data to drive sales or improve metrics in previous roles, and think about how you can apply these skills to the new position.
✨Emphasise Adaptability and Teamwork
Given the fast-paced nature of the business, it's crucial to show that you can multi-task and work collaboratively. Share examples of how you've adapted to change and supported your team in achieving common goals.
