At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Morrisons is the UK's 5th largest supermarket, known for fresh food and great value.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and generous colleague discounts.
- Why this job: Join a supportive team that values your growth and offers industry-leading training.
- Qualifications: Experience in retail or hospitality management with strong communication skills required.
- Other info: Explore our stores and warehouses through a 360 tour to see life at Morrisons.
The predicted salary is between 28800 - 43200 £ per year.
We Make Morrisons…
From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.
Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed.
Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.
Reporting into the Store Manager, you will also:
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
How do we say thank you?
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.
Want more?
Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
No doubt you\’ll have shopped in our stores before, but why not take a look at some of the areas our customers don\’t see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.
About you
Whether it\’s previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About us
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
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Customer Service Manager employer: Morrisons

Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with Morrisons' values and customer service philosophy. Understanding what makes their approach unique will help you align your answers during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Morrisons, especially those in management roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to deliver exceptional customer service. Be ready to discuss how you've empowered teams and handled customer feedback effectively.
✨Tip Number 4
Research the latest trends in retail and customer service. Being knowledgeable about industry developments can help you engage in meaningful conversations during interviews and show that you're proactive about staying informed.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to lead a team and deliver exceptional customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Morrisons' values. Mention how your previous experiences align with the responsibilities of the Customer Service Manager position and express your enthusiasm for contributing to their success.
Highlight Leadership Skills: In your application, emphasise your leadership skills and experience managing teams in fast-paced environments. Provide examples of how you have empowered colleagues and improved customer satisfaction in previous roles.
Showcase Adaptability: Demonstrate your adaptability by including examples of how you've successfully navigated change in previous positions. This is important for the role, as it requires responding effectively to customer feedback and leading a team through various challenges.
How to prepare for a job interview at Morrisons
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in managing teams, especially in fast-paced environments. Highlight how you've empowered colleagues and led by example, as this is crucial for the Customer Service Manager role.
✨Be Ready to Discuss Feedback Handling
Since responding to customer feedback is a key responsibility, think of instances where you successfully handled customer complaints or suggestions. This will show your ability to listen and adapt, which is essential for the position.
✨Understand the Company Culture
Familiarise yourself with Morrisons' history and values. Being able to articulate why you want to work for them and how you fit into their culture will demonstrate your genuine interest in the role and the company.