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- Tasks: Join our Online team to select and pack orders for customers, ensuring a top-notch shopping experience.
- Company: Morrisons is one of the UK's largest supermarkets, dedicated to quality fresh food and great value.
- Benefits: Enjoy flexible shifts, 15% discounts, career growth, and well-being perks from day one!
- Why this job: Be part of a friendly team, thrive in a fast-paced environment, and make a real impact on customer satisfaction.
- Qualifications: Must be over school leaver's age; a helpful attitude and initiative are key!
- Other info: We offer comprehensive training across departments and a supportive recruitment process.
We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.
You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly – all to make sure our customers can get what they need, when they need it.
You’ll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully. It’s fast-paced, structured work that makes a real difference to our customers.
You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.
More about our perks:
- Fully flexible shift patterns
- Six weeks holiday (including bank holidays)
- 15% discount in our supermarkets and convenience stores available from the day you join us
- Additional 10% discount card for a Friend or Family member
- Career progression and development opportunities
- Subsidised in store cafe or shop floor ranges
- Competitive pension and life assurance
- Healthcare/Well-being benefits including Aviva Digital GP
- Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
- Optional Payroll charity donations
- A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
Find out more about working in Retail at Morrisons here.
About you
We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:
- Helpful and friendly approach
- Enjoys staying active and being hands‑on
- Works well in a busy, structured environment
- Comfortable using equipment safely and following processes
- Loves to help support our customers and resolve their queries
Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.
What happens next?
Click apply to join our team – it only takes a couple of minutes.
We’ll be in touch soon, so keep an eye on your phone and emails.
At Morrisons, we want to make sure our recruitment process is fair and accessible to all. If you require any support with completing your online application, please contact us at resourcing@morrisonsplc.co.uk. Alternatively, if you need adjustments at the interview stage, if you’re invited for an interview you’ll be given a local contact who can support you with this.
About us
We love providing our customers with a great shopping experience they won’t find anywhere else.
We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.
We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you…
We\’re Foodmakers and Shopkeepers and together, we make Morrisons
What we make, makes us who we are
#J-18808-Ljbffr
Customer Assistant - Online employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Online
✨Tip Number 1
Familiarise yourself with the technology used in online order processing. Understanding how to navigate these systems will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with us. Whether it's through a phone call or an informal chat, showing your friendly and helpful nature can make a lasting impression.
✨Tip Number 3
Be prepared to discuss your ability to work in a fast-paced environment. Share examples from previous experiences where you've successfully managed multiple tasks or resolved customer queries efficiently.
✨Tip Number 4
Research our company values and culture. Being able to articulate how your personal values align with ours will demonstrate your genuine interest in joining our team and contributing to our mission.
We think you need these skills to ace Customer Assistant - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Customer Assistant. Emphasise your friendly and helpful nature, as well as your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've gone above and beyond for customers in the past, and express your eagerness to contribute to the team at Morrisons.
Highlight Relevant Skills: In your application, be sure to mention your ability to use technology effectively, as this role involves accepting orders and packing them. Also, include any experience you have with health and safety standards, as this is important for the position.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Assistant.
How to prepare for a job interview at Morrisons
✨Show Your Friendly Side
As a Customer Assistant, your helpful and friendly style is crucial. During the interview, make sure to smile and engage warmly with your interviewer. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Initiative
The role requires you to use your own initiative to resolve customer queries. Prepare to discuss situations where you've taken the lead in problem-solving or improved a process. This will show that you're proactive and ready to support customers effectively.
✨Familiarise Yourself with Technology
Since the job involves working with technology to manage orders, it’s beneficial to demonstrate your comfort with tech during the interview. Mention any relevant experience you have with similar systems or tools, and express your eagerness to learn new technologies.
✨Highlight Your Adaptability
The role may require you to work across various departments. Be prepared to discuss your ability to adapt to different tasks and environments. Share examples of how you've successfully transitioned between roles or handled varied responsibilities in previous jobs.
