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- Tasks: Join our Online team to select and pack orders for customers, ensuring a top-notch shopping experience.
- Company: Morrisons is one of the UK's largest supermarkets, serving over 11 million customers weekly with fresh food.
- Benefits: Enjoy flexible shifts, six weeks holiday, discounts, career progression, and well-being benefits.
- Why this job: Be part of a friendly team, gain valuable experience, and contribute to customer satisfaction in a dynamic environment.
- Qualifications: Must be over school leaver's age; a helpful attitude and ability to work in a fast-paced setting are essential.
- Other info: We offer training across departments and support for your career journey at Morrisons.
Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers? Within our stores we have many exciting teams and we are looking for Customer Assistants to work within our Online department, select and pack orders for our Online customers. We want all our customers to have the best experience possible, whether in-store or online.
These roles will involve working with technology to accept orders, find products in the store and pack them ready for our customers either through one of our delivery or collection services. You will also be trained across all departments such as replenishment and service, and you will therefore be required to work where the store most needs your support.
In return for your hard work we will offer you:
- Fully flexible shift patterns
- Six weeks holiday (including bank holidays)
- 15% discount in our supermarkets and convenience stores available from the day you join us
- Additional 10% discount card for a Friend or Family member
- Career progression and development opportunities
- Subsidised in store cafe or shop floor ranges
- Competitive pension and life assurance
- Healthcare/Well-being benefits including Aviva Digital GP
- Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
- Optional Payroll charity donations
- A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
We want to provide everyone with the opportunity to succeed in their role and career with us. It’s one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.
About you: You’ll be the kind of person who:
- Has a helpful and friendly style
- Loves going above and beyond for our customers
- Enjoys being active and working in a fast paced varied environment
- Likes to use your own initiative to help support and resolve customer queries
- Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
Please note: We will only recruit individuals who are over the school leaver’s age. Additionally, some of our roles require you to be over 18, due to health and safety.
What happens next? Click apply today to join our team - it only takes a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly.
At Morrisons, we want to make sure our recruitment process is fair and accessible to all. If you require any support with completing your online application, please contact us at resourcing@morrisonsplc.co.uk. Alternatively, if you need adjustments at interview stage, if you’re invited for interview you’ll be given a local contact who can support you with this.
About us: We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.
We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you… We’re Foodmakers and Shopkeepers and together, we make Morrisons.
Customer Assistant - Online employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Online
✨Tip Number 1
Familiarise yourself with the technology used in online order processing. Understanding how to navigate these systems will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with us. Whether it's through a phone call or an email, showing your friendly and helpful nature can make a lasting impression.
✨Tip Number 3
Be prepared to discuss your ability to work in a fast-paced environment. Share examples from previous experiences where you've successfully managed multiple tasks or resolved customer queries efficiently.
✨Tip Number 4
Show enthusiasm for the role and our company values. Research Morrisons and be ready to explain why you want to be part of our team, highlighting how your personal values align with ours.
We think you need these skills to ace Customer Assistant - Online
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Customer Assistant. Emphasise your friendly and helpful nature, as well as your ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've gone above and beyond for customers in the past, and express your eagerness to contribute to the team at Morrisons.
Highlight Relevant Skills: In your application, be sure to mention any experience you have with technology or equipment used in retail settings. This could include point-of-sale systems or inventory management tools, as these will be important for the Online department.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Assistant.
How to prepare for a job interview at Morrisons
✨Show Your Friendly Side
As a Customer Assistant, your helpful and friendly nature is key. During the interview, make sure to smile and engage warmly with your interviewer. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Initiative
The role requires you to use your initiative to resolve customer queries. Prepare to discuss situations where you've taken the lead in problem-solving or improved a process. This will show that you're proactive and ready to support customers effectively.
✨Familiarise Yourself with Technology
Since the job involves working with technology to manage orders, it’s beneficial to mention any relevant experience you have with similar systems. If you’re not familiar, express your willingness to learn quickly and adapt to new tools.
✨Highlight Your Team Spirit
Morrisons values teamwork, so be prepared to talk about your experiences working in a team environment. Share how you’ve collaborated with others to achieve common goals, especially in fast-paced settings.
