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For Companies At a Glance
- Tasks: Lead a team to deliver outstanding customer service in our busy cafe.
- Company: Join Morrisons, the UK's 4th largest supermarket with a focus on fresh food and great service.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and a 10% discount for friends and family.
- Why this job: Be part of a supportive team that values your growth and offers excellent training opportunities.
- Qualifications: Experience in retail or hospitality management is a plus; strong communication skills are essential.
- Other info: Explore our unique work environment through a 360 tour and see what makes us special.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
Before applying for this role, please read the following information about this opportunity found below.
We Make Morrisons…
From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.
Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We’re recruiting for a high performing Cafe Manager to help our business to continue to grow and succeed.
Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis. Our Cafe Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service.
Reporting into the Store Manager, you will also:
* Listen and respond to our customers feedback and react accordingly
* Ensure market leading availability across the store.
* Work with the other Managers in store to lead a supportive and performance driven department
* Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
* Deliver training to ensure team have the capability and confidence to deliver their role
* Enable colleagues to work with confidence across various departments
* Identify and develop talent within the department
* Build effective relationships with other operating departments
* Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
* Take a leadership role within the store
* Ensure resource is planned thoroughly
How do we say thank you?
You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.
Want more?
Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare. We also offer a 10% discount card for your friends or family members and giving you 15% off your shopping in Morrisons. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
No doubt you\’ll have shopped in our stores before, but why not take a look at some of the areas our customers don\’t see, such as our warehouses and colleague canteens to get a real taste of life at Morrisons. Explore using our 360 tour, please click here.
About You
Whether it\’s previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
* Experience of managing a team in a fast paced environment
* You will need to be a great communicator who can share knowledge, experience and best practices
* You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
* You must be adaptable to change, whilst being able to challenge effectively
* As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About The Company
Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else.
At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well
Cafe Manager employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Familiarize yourself with Morrisons' values and customer service philosophy. Understanding what makes their approach unique will help you align your management style with their expectations.
✨Tip Number 2
Highlight your experience in managing teams in fast-paced environments during the interview. Be ready to share specific examples of how you've empowered your team to deliver exceptional customer service.
✨Tip Number 3
Prepare to discuss how you handle customer feedback and adapt to changes. Show that you can listen actively and respond effectively, which is crucial for a Cafe Manager role.
✨Tip Number 4
Network with current or former employees of Morrisons if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, especially in fast-paced environments like retail or hospitality. Emphasize your customer service skills and any leadership roles you've held.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention specific examples of how you've successfully managed teams and improved customer experiences in previous roles.
Showcase Your Communication Skills: Since the role requires great communication, provide examples in your application that demonstrate your ability to share knowledge and build relationships with colleagues and customers.
Highlight Adaptability: Discuss instances where you've successfully adapted to change in a work environment. This could include managing shifts, responding to customer feedback, or implementing new processes.
How to prepare for a job interview at Morrisons
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in managing teams, especially in fast-paced environments. Highlight how you've empowered colleagues and fostered a supportive atmosphere that drives performance.
✨Be Ready to Discuss Feedback Handling
Since the role involves listening to customer feedback, be prepared to talk about how you've effectively responded to feedback in previous roles. This shows your adaptability and commitment to improvement.
✨Build Relationships with Key Stakeholders
Emphasize your ability to build and maintain relationships across various departments. Share examples of how you've collaborated with others to achieve common goals, showcasing your communication skills.
