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For Companies At a Glance
- Tasks: Lead a dynamic café team, ensuring exceptional customer service and efficient operations.
- Company: Join Morrisons, the UK's 5th largest supermarket with a rich history and vibrant culture.
- Benefits: Enjoy a 15% discount, generous holidays, private healthcare, and career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service are essential.
- Other info: Be part of a supportive team that values your growth and success.
The predicted salary is between 30000 - 42000 £ per year.
More About The Role
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
We Make Morrisons… From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Café Manager to help our business to continue to grow and succeed. Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service.
Reporting into the Store Manager, you will also:
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
- Take a leadership role within the store
- Ensure resource is planned thoroughly
About You
Whether it’s previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About The Company
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
As part of our total rewards package we offer:
- 15% uncapped Morrisons discount for you (both in store and online)
- 10% discount for a designated friend/family member
- 25 days holiday plus 8 statutory holidays pro rata
- Private Aviva Healthcare plan
- Annual bonus scheme
- GPhC fees paid
- Generous company pension contributions
- 4 x life assurance through our company pension scheme
- Enhanced maternity, paternity and adoption schemes
- Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
Cafe Manager employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Get to know the company culture! Before your interview, take a good look at Morrisons' values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Café Manager, you'll need to demonstrate your ability to handle various situations. Think about past experiences where you’ve gone above and beyond for customers and be ready to share those stories.
✨Tip Number 3
Network with current employees! If you can, reach out to people who work at Morrisons or in similar roles. They can provide insider tips on what the interviewers are looking for and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Morrisons family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in previous roles – we love to see that!
Highlight Your Leadership Skills: As a Café Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've managed teams in fast-paced environments and how you’ve empowered colleagues to perform at their best.
Tailor Your Application: Don’t just send the same application everywhere! Tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. We want to see how you fit into our Morrisons family specifically.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the exciting opportunities we have available. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Morrisons
✨Know Your Café Inside Out
Before the interview, take some time to familiarise yourself with the café's menu and offerings. Understand what makes their coffee special or what pastries are popular. This shows your genuine interest and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams, especially in fast-paced environments. Share specific examples of how you've empowered colleagues or improved customer service. This will demonstrate that you can lead effectively and inspire others.
✨Prepare for Customer Scenarios
Think about potential customer feedback scenarios and how you would handle them. Being able to articulate your approach to resolving issues or enhancing customer experiences will highlight your problem-solving skills and customer-first mindset.
✨Build Relationships with Key Stakeholders
Discuss your ability to build relationships across departments. Prepare examples of how you've collaborated with others to achieve common goals. This will show that you understand the importance of teamwork in a retail environment.
