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- Tasks: Lead a dynamic team to deliver exceptional customer service and enhance checkout operations.
- Company: Join Morrisons, one of the UK's largest supermarkets with a focus on fresh food.
- Benefits: Enjoy flexible shifts, six weeks holiday, and discounts from day one.
- Other info: Great career progression opportunities in a supportive and inclusive environment.
- Why this job: Be a key player in creating a friendly shopping experience for millions.
- Qualifications: Experience in team leadership and strong relationship-building skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers? Weâre looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers.
As a Checkout Team Leader youâre the driving force behind our Checkout team and as part of your role you will:
- Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts.
- Create a team that delivers outstanding, friendly and helpful service to all our customers.
- Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
- Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded.
- Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience, root cause issues, developing plans and implementing corrective action.
- Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company.
- Be responsible for the coordination and dayâtoâday communication within the front end departments, including cash, petrol station (where applicable), kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required.
- Minimise waste, delegating put backs to be completed in a timely manner.
In return for your hard work we will offer you:
- Fully flexible shift patterns.
- Six weeks holiday (including bank holidays).
- 15% discount in our supermarkets and convenience stores available from the day you join us.
- Additional 10% discount card for a Friend or Family member.
- Career progression and development opportunities.
- Subsidised in store cafe or shop floor ranges.
- Competitive pension and life assurance.
- Healthcare/Wellâbeing benefits including Aviva Digital GP, Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more.
- Optional Payroll charity donations.
- A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
We want to provide everyone with the opportunity to succeed in their role and career with us. Itâs one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.
About you
Youâll be the kind of person who has:
- Ability to build and maintain effective relationships.
- Experience in developing and leading teams, coaching to build competence and confidence for high performance.
- Strong operational and technical knowledge of the Service department.
- Able to effectively plan, organise and manage own and direct reports workload.
- Able to work to strict deadlines.
What happens next? Click apply today to join our team â it only takes a couple of minutes! Weâll contact you soon, so please check your emails and phone regularly.
Please note: We will only recruit individuals who are over the school leaverâs age. To find out the school leavers age please visit the following link.
At Morrisons, we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and weâd be happy to support you.
About us
We love providing our customers with a great shopping experience they wonât find anywhere else. We are one of the UKâs largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. Weâve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, weâd love to meet you... Weâre Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are.
Service Team Leader in Norwich employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Team Leader in Norwich
â¨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Morrisons. Check out their social media and website to understand their values and what they stand for. This will help you connect with the team during your chat.
â¨Tip Number 2
Practice your people skills! As a Service Team Leader, you'll need to show off your ability to build relationships. Think of examples from your past where you've gone above and beyond for customers or led a team successfully. Be ready to share these stories!
â¨Tip Number 3
Show your leadership flair! During the interview, highlight your experience in coaching and developing teams. Talk about how youâve created a positive environment and driven performance. We want to see that you can inspire others to deliver outstanding service.
â¨Tip Number 4
Donât forget to ask questions! At the end of your interview, have a few thoughtful questions ready. This shows your interest in the role and helps you figure out if Morrisons is the right fit for you. Plus, itâs a great way to engage with the interviewers!
We think you need these skills to ace Service Team Leader in Norwich
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your friendly and helpful nature shine through. We want to see the real you, so donât be afraid to show off your personality and how you connect with people!
Tailor Your Application: Make sure to customise your application to highlight your leadership skills and experience in customer service. Weâre looking for someone who can build a great team, so share examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us see why youâd be a great fit for our Service Team Leader role!
Apply Through Our Website: Donât forget to apply through our website! Itâs quick and easy, and weâll get back to you soon. Plus, it shows youâre serious about joining our team at Morrisons!
How to prepare for a job interview at Morrisons
â¨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Service Team Leader. Familiarise yourself with the key tasks mentioned in the job description, like leading the Checkout team and ensuring outstanding customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
â¨Showcase Your Leadership Skills
Be prepared to discuss your experience in developing and leading teams. Think of specific examples where you've coached colleagues or improved team performance. Highlight how you can create a supportive culture that recognises achievements, as this aligns perfectly with what theyâre looking for.
â¨Demonstrate Customer Focus
Since the role revolves around providing excellent service, be ready to share instances where you've gone above and beyond for customers. Talk about how you build relationships and ensure customer satisfaction, as this is crucial for the position.
â¨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if itâs the right fit for you.