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For Companies At a Glance
- Tasks: Lead a dynamic café team, ensuring exceptional customer service and efficient operations.
- Company: Join Morrisons, a leading Yorkshire food retailer with a rich history.
- Benefits: Enjoy 15% discount, 25 days holiday, private healthcare, and more perks.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service is essential.
- Other info: Be part of an inclusive workplace that values diversity and growth.
The predicted salary is between 30000 - 40000 £ per year.
We are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Café Manager to help our business to continue to grow and succeed. Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis.
Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service. Reporting into the Store Manager, you will also:
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
- Take a leadership role within the store
- Ensure resource is planned thoroughly
About you
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
Benefits
- 15% uncapped Morrisons discount for you (both in store and online)
- 10% discount for a designated friend/family member
- 25 days holiday plus 8 statutory holidays pro rata
- Private Aviva Healthcare plan
- Annual bonus scheme
- GPhC fees paid
- Generous company pension contributions
- 4 x life assurance through our company pension scheme
- Enhanced maternity, paternity and adoption schemes
- Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
Cafe Manager in Grays employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Manager in Grays
✨Tip Number 1
Get to know the company inside out! Research Morrisons, their values, and what makes their cafes tick. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the lowdown on what it’s really like to work at Morrisons and might even put in a good word for you. Plus, it shows you’re proactive!
✨Tip Number 3
Practice your customer service scenarios! As a Café Manager, you'll need to handle all sorts of situations. Think about how you'd respond to customer feedback or manage team dynamics. Role-playing these scenarios can help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Morrisons family. Let’s get you that Café Manager role!
We think you need these skills to ace Cafe Manager in Grays
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in previous roles – this will resonate with us at StudySmarter!
Tailor Your Experience: Make sure to highlight your relevant experience in managing teams, especially in fast-paced environments. We want to see how your background aligns with the Café Manager role, so don’t be shy about showcasing your skills and achievements.
Be Authentic: We love genuine personalities! Don’t hesitate to let your unique voice come through in your application. Whether it’s a fun anecdote or a personal touch, being yourself can make your application stand out from the crowd.
Apply Through Our Website: For the best chance of success, make sure you apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Morrisons
✨Know Your Café Inside Out
Before the interview, make sure you’re familiar with the café's menu and offerings. Understand what makes their service unique and be ready to discuss how you can enhance that experience for customers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in a fast-paced environment. Highlight your ability to empower colleagues and lead by example, as this is crucial for a Café Manager role.
✨Customer Service is Key
Be ready to talk about your approach to customer feedback. Share specific instances where you’ve listened to customers and made changes based on their suggestions, demonstrating your commitment to outstanding service.
✨Build Relationships
Discuss your experience in building effective relationships with stakeholders. Prepare to explain how you would collaborate with other managers and departments to ensure a seamless café operation.