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- Tasks: Lead a dynamic team to deliver exceptional customer service and enhance checkout operations.
- Company: Join Morrisons, one of the UK's largest supermarkets with a focus on fresh food.
- Benefits: Enjoy flexible shifts, six weeks holiday, and discounts from day one.
- Why this job: Be a key player in creating a friendly shopping experience and driving team success.
- Qualifications: Strong leadership skills and experience in building effective teams.
- Other info: Great career progression opportunities and a supportive work environment.
The predicted salary is between 30000 - 40000 £ per year.
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers? We are looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers.
As a Checkout Team Leader you will:
- Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts.
- Create a team that delivers outstanding, friendly and helpful service to all our customers.
- Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
- Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded.
- Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience, root cause issues, developing plans and implementing corrective action.
- Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company.
- Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable), kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required.
- Minimise waste, delegating put backs to be completed in a timely manner.
In return for your hard work we will offer you:
- Fully flexible shift patterns.
- Six weeks holiday (including bank holidays).
- 15% discount in our supermarkets and convenience stores available from the day you join us.
- Additional 10% discount card for a Friend or Family member.
- Career progression and development opportunities.
- Subsidised in store cafe or shop floor ranges.
- Competitive pension and life assurance.
- Healthcare/Well-being benefits including Aviva Digital GP.
- Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more.
- Optional Payroll charity donations.
- A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
We want to provide everyone with the opportunity to succeed in their role and career with us. It’s one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.
About you: You’ll be the kind of person who has:
- Ability to build and maintain effective relationships.
- Experience in developing and leading teams, coaching to build competence and confidence for high performance.
- Strong operational and technical knowledge of the Service department.
- Able to effectively plan, organise and manage own and direct reports workload.
- Able to work to strict deadlines.
What happens next? Click apply today to join our team – it only takes a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly.
Please note: We will only recruit individuals who are over the school leaver's age. To find out the school leavers age please visit the following link.
At Morrisons, we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we’d be happy to support you.
About us: We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.
We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you... We’re Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are.
Service Team Leader in Glasgow employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Morrisons. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Service Team Leader, you'll need to demonstrate your ability to lead and support your team. Think of examples from your past experiences where you've successfully managed a team or resolved customer issues. Be ready to share these stories during your interview!
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to make decisions that improve service performance.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Service Team Leader in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to customer service.
Tailor Your Application: Make sure to tailor your application to the Service Team Leader role. Highlight your leadership skills and any experience you have in building effective teams. We love seeing how you can contribute to our friendly and helpful service culture!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if it helps, and make sure to address all the key responsibilities mentioned in the job description. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s quick and easy, and we’ll get back to you soon. Plus, it shows us you’re keen on joining the Morrisons family right from the start!
How to prepare for a job interview at Morrisons
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Service Team Leader. Familiarise yourself with the key tasks mentioned in the job description, like leading the Checkout team and ensuring outstanding customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in developing and leading teams. Think of specific examples where you've coached colleagues or improved team performance. Highlight how you can create a supportive culture that recognises achievements, as this aligns perfectly with what they’re looking for.
✨Demonstrate Customer Focus
Since the role is all about providing excellent service, come ready to share stories that showcase your customer service skills. Talk about times when you went above and beyond for customers, and how you’ve built effective relationships in previous roles. This will show that you truly understand the importance of putting customers at the heart of everything.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewer. You might want to inquire about the team dynamics, how success is measured in the role, or opportunities for career progression. This not only shows your interest but also helps you gauge if the company is the right fit for you.