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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance.
- Company: Join Morrisons, a friendly and supportive workplace focused on your growth.
- Benefits: Enjoy flexible shifts, six weeks holiday, and discounts from day one.
- Other info: Great career progression opportunities and a vibrant team culture.
- Why this job: Make a real impact by creating a positive shopping experience for customers.
- Qualifications: Experience in leadership and a passion for helping others succeed.
The predicted salary is between 30000 - 40000 £ per year.
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers? We are looking for Team Leaders to lead our Service teams and drive our service performance forward for our customers.
As a Checkout Team Leader you are the driving force behind our Checkout team and as part of your role you will:
- Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts.
- Create a team that delivers outstanding, friendly and helpful service to all our customers.
- Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
- Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded.
- Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience, root cause issues, developing plans and implementing corrective action.
- Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company.
- Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable), kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required.
- Minimise waste, delegating put backs to be completed in a timely manner.
- Ability to build and maintain effective relationships.
- Experience in developing and leading teams, coaching to build competence and confidence for high performance.
- Strong operational and technical knowledge of the Service department.
- Able to effectively plan, organise and manage own and direct reports workload.
- Able to work to strict deadlines.
Benefits:
- Fully flexible shift patterns.
- Six weeks holiday (including bank holidays).
- 15% discount in our supermarkets and convenience stores available from the day you join us.
- Additional 10% discount card for a Friend or Family member.
- Career progression and development opportunities.
- Subsidised in store cafe or shop floor ranges.
- Competitive pension and life assurance.
- Healthcare/Well-being benefits including Aviva Digital GP.
- Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more.
- Optional Payroll charity donations.
- A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
We want to provide everyone with the opportunity to succeed in their role and career with us. It is one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.
Service Team Leader in Coventry employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader in Coventry
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on our website and social media. This will help you understand what we value at Morrisons and how you can fit in as a Service Team Leader.
✨Tip Number 2
Practice your people skills! As a natural leader, you'll need to show off your ability to connect with others. Role-play common scenarios with friends or family to boost your confidence and showcase your friendly style.
✨Tip Number 3
Prepare examples of your past experiences! Think about times when you've gone above and beyond for customers or led a team. These stories will help you demonstrate your capability to create an engaging department environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Morrisons family and ready to take that next step in your career.
We think you need these skills to ace Service Team Leader in Coventry
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to customer service and leadership.
Tailor Your Application: Make sure to tailor your application to the Service Team Leader role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring your unique strengths to our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Morrisons
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Team Leader. Familiarise yourself with the key tasks mentioned in the job description, like creating an engaging environment and supporting your team. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and how you've motivated others in the past. Think of specific examples where you've built a supportive culture or recognised achievements. This will show that you can create the positive atmosphere they’re looking for.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific scenarios, such as resolving customer complaints or managing team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach challenges and drive results.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.