At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure store performance.
- Company: Join Morrisons, the UK's 5th largest supermarket with a rich history.
- Benefits: Enjoy competitive salary, bonuses, private healthcare, and generous discounts.
- Other info: Opportunities for career growth and industry-leading training available.
- Why this job: Make a real impact on customer experience in a fast-paced environment.
- Qualifications: Experience in retail or hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We Make Morrisons... From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.
We're recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.
Reporting into the Store Manager, you will also:
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package.
Our benefits package not only includes a generous bonus but you will also receive an attractive pension scheme, private healthcare as well as a colleague discount that we encourage you to share with your friends and family. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
About you: Whether it’s previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About us: Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more.
The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
Customer Service Manager (E&W) in Clacton-on-Sea employer: Morrisons
Morrisons is an exceptional employer, offering a vibrant work culture where customer service is at the forefront of our operations. As a Customer Service Manager, you will benefit from comprehensive training, a competitive salary, and a generous benefits package that includes private healthcare and a strong pension scheme. With a commitment to employee growth and a supportive environment, we empower our colleagues to excel and make a real impact in the lives of our customers across nearly 500 stores in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager (E&W) in Clacton-on-Sea
✨Tip Number 1
Get to know the company inside out! Before your interview, take a good look at Morrisons' values and what makes them tick. This way, you can show how your experience aligns with their mission of exceptional customer service.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. We want to hear about those moments that showcase your ability to empower colleagues and drive performance.
✨Tip Number 3
Be ready to discuss feedback! Since listening to customers is key, prepare to talk about how you've handled customer feedback in the past. Show us how you turned challenges into opportunities for improvement.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or training opportunities. It shows you're genuinely interested in being part of the Morrisons family.
We think you need these skills to ace Customer Service Manager (E&W) in Clacton-on-Sea
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for exceptional customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past – it’s what we love to see!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail or hospitality. We want to know how your background aligns with the role of Customer Service Manager, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Morrisons
✨Know Your Customer Service Inside Out
Before the interview, brush up on your customer service knowledge. Understand what exceptional service looks like and be ready to share examples from your past experiences. This will show that you truly value putting customers first, which is at the heart of the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead and empower your team. Prepare to discuss your leadership style and provide specific examples of how you've motivated and developed your team in previous roles. Highlighting your ability to build relationships will also be key.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service challenges. Think about how you would handle difficult customers or manage team performance issues. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Adaptability
The retail environment is fast-paced and ever-changing. Be prepared to discuss times when you've successfully adapted to change or challenged the status quo. This will show that you're flexible and can thrive in a dynamic setting, which is essential for this role.
