At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive performance.
- Company: Join Morrisons, one of the UK's largest supermarkets with a focus on freshness.
- Benefits: Enjoy flexible shifts, six weeks holiday, and discounts from day one.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be a key player in creating a friendly shopping experience for millions.
- Qualifications: Experience in team leadership and strong relationship-building skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? Do you have a helpful and friendly style, enjoy meeting new people and going above and beyond for customers? We are looking for Team Leaders to lead our in-store Online teams and drive our performance forward for our customers.
As an Online Team Leader you’re the driving force behind our in-store Online team and as part of your role you will:
- Create a team that delivers outstanding, friendly and helpful service to all our customers.
- Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
- Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded.
- Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions.
- Ensure all policies, procedures and legal obligations are followed as specified by the company.
- Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions.
In return for your hard work we will offer you:
- Fully flexible shift patterns.
- Six weeks holiday (including bank holidays).
- 15% discount in our supermarkets and convenience stores available from the day you join us.
- Additional 10% discount card for a Friend or Family member.
- Career progression and development opportunities.
- Subsidised in store cafe or shop floor ranges.
- Competitive pension and life assurance.
- Healthcare/Well-being benefits including Aviva Digital GP, Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more.
- Optional Payroll charity donations.
- A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave.
We want to provide everyone with the opportunity to succeed in their role and career with us. It’s one of our main ambitions here at Morrisons, so this could just be the start of your Morrisons journey.
About you
You’ll be the kind of person who has:
- Ability to build and maintain effective relationships.
- Experience in developing and leading teams, coaching to build competence and confidence for high performance.
- Strong operational and technical knowledge of the Online department.
- Able to effectively plan, organise and manage own and direct reports workload.
- Able to work to strict deadlines.
What happens next? Click apply today to join our team - it only takes a couple of minutes! We’ll contact you soon, so please check your emails and phone regularly.
Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link.
At Morrisons, we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we would be happy to support you.
About us
We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you. We are Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are.
Online Team Leader in Cardiff employer: Morrisons
Morrisons is an excellent employer that prioritises employee growth and a supportive work culture, making it an ideal place for aspiring leaders. With fully flexible shift patterns, six weeks of holiday, and a commitment to career progression, you will thrive in an environment that values your contributions and encourages you to put customers at the heart of everything you do. Join us to be part of a team that not only delivers outstanding service but also enjoys a range of benefits including discounts, healthcare perks, and family-friendly policies.
StudySmarter Expert Advice🤫
We think this is how you could land Online Team Leader in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morrisons. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morrisons before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Online Team Leader in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morrisons:Your cover letter is your chance to shine! Tell us why you want to work at Morrisons specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morrisons!
How to prepare for a job interview at Morrisons
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
