At a Glance
- Tasks: Lead a dynamic café team to deliver exceptional customer service and manage daily operations.
- Company: Join Morrisons, the UK's 5th largest supermarket with a rich history and vibrant culture.
- Benefits: Enjoy a 15% discount, generous holidays, private healthcare, and career growth opportunities.
- Other info: Be part of a supportive team that values your growth and success.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
More About The Role
We Make Morrisons… From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Café Manager to help our business to continue to grow and succeed. Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service.
Reporting into the Store Manager, you will also:
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
- Take a leadership role within the store
- Ensure resource is planned thoroughly
About You
Whether it’s previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
About The Company
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more. The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.
At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
As part of our total rewards package we offer:
- 15% uncapped Morrisons discount for you (both in store and online)
- 10% discount for a designated friend/family member
- 25 days holiday plus 8 statutory holidays pro rata
- Private Aviva Healthcare plan
- Annual bonus scheme
- GPhC fees paid
- Generous company pension contributions
- 4 x life assurance through our company pension scheme
- Enhanced maternity, paternity and adoption schemes
- Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
Cafe Manager employer: Morrisons
Morrisons is an exceptional employer, offering a vibrant work culture where colleagues are empowered to deliver outstanding customer service in a fast-paced environment. With a strong focus on employee growth, we provide industry-leading training programmes and numerous opportunities for advancement, ensuring that our team members can thrive and develop their careers. Located across the UK, our stores foster a supportive atmosphere, complemented by generous benefits such as a 15% discount, private healthcare, and a robust pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Manager
✨Tip Number 1
Get to know the company culture! Before your interview, take a virtual tour of Morrisons or visit a store. This will help you understand their values and how you can fit in as a Café Manager.
✨Tip Number 2
Practice your communication skills! As a Café Manager, you'll need to lead a team and interact with customers. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your leadership experience! Be ready to share examples of how you've managed teams in fast-paced environments. Highlight your ability to motivate and develop talent.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Morrisons family.
We think you need these skills to ace Cafe Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how you can bring that enthusiasm to our café and make every customer's experience memorable.
Tailor Your Experience:Make sure to highlight any relevant experience you have in managing teams or working in fast-paced environments. We love seeing how your background aligns with the Café Manager role, so don’t hold back!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who can lead with confidence and connect with both customers and colleagues, so let us get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Morrisons
✨Know Your Café Inside Out
Before the interview, take some time to familiarise yourself with Morrisons' café offerings. Understand their menu, customer service approach, and any recent changes or promotions. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Café Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully managed a team in a fast-paced environment. Highlight how you empowered your colleagues and improved customer service, as this aligns perfectly with what they’re looking for.
✨Prepare for Customer Interaction Scenarios
Expect questions about handling customer feedback and complaints. Think of specific instances where you turned a negative experience into a positive one. This will demonstrate your ability to listen and respond effectively, which is crucial for the role.
✨Build Relationships with Key Stakeholders
Morrisons values collaboration across departments. Be ready to discuss how you've built relationships in previous roles. Share strategies you used to maintain effective communication and flexibility, as this will resonate well with the interviewers.
