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- Tasks: Lead a dynamic team to deliver outstanding customer service and operational excellence.
- Company: Join the UK's 4th largest supermarket with a strong community focus.
- Benefits: Enjoy a generous bonus scheme, discounts, and family-friendly policies.
- Other info: Great opportunities for career progression and industry-leading training.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong communication skills and experience in management are essential.
The predicted salary is between 30000 - 40000 £ per year.
Retail is at the heart of our business, we’re proud to be the UK’s fourth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores. We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success. Providing leadership, direction and ensuring standards remain high, you’ll bring a management style that motivates and brings out the best in those around you.
We’re currently recruiting for a high performing Online Manager. You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department(s).
Responsibilities include but are not limited to:
- Empower colleagues to always put the customer first and deliver outstanding customer service
- Champion customer service by listening and responding to customers
- Take time to review customer feedback
- Ensure market leading availability across the department(s)
- Lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resource is planned thoroughly
About You: What do I need to be a successful Manager?
- Great communicator who will share knowledge, experience and best practices
- Competent and confident Manager in Charge
- Ability to build and maintain relationships with key stakeholders across all areas
- Remain flexible and adaptable to change with the ability to lead the team through change
- Active listener to respond effectively to customer and colleague feedback
- Necessary food safety knowledge in line with responsible department
- Ability to have difficult conversations with effective resolutions with both colleagues and line managers
- Ability to drive down and manage key cost budgets across department(s) such as Shrinkage and Waste
Our aim to offer more of what matters extends to our employees too. Join our team of food makers and shopkeepers and you’ll receive excellent training, support and opportunities to progress across our diverse business. We also offer all kinds of perks, including a generous bonus scheme, pension scheme, company share options, life assurance and three discount cards one for you with 15% discount and one for friends or family members with 10% off your shopping in Morrisons. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave. We are an equal opportunities employer and welcome applications from all sections of the community.
Please note; we may close the vacancy early if we receive a high volume of applications.
About The Company: Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more. The UK’s 4th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
Online Manager in Blackpool employer: Morrisons
Contact Detail:
Morrisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Manager in Blackpool
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their success.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Online Manager in Blackpool
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how you can bring that enthusiasm to the role of Online Manager and inspire your team to do the same!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate your ability to lead a team and deliver outstanding customer service, just like we do at StudySmarter.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences are easy to spot. This will help us see why you’re the perfect fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Online Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Morrisons
✨Know Your Customer Service Basics
As an Online Manager, you'll need to champion customer service. Brush up on the key principles of outstanding customer service and be ready to share examples of how you've successfully implemented these in your previous roles.
✨Showcase Your Leadership Style
Prepare to discuss your management style and how you motivate your team. Think of specific instances where you've empowered colleagues or led them through change, as this will demonstrate your capability to lead a high-performing team.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, especially around handling difficult conversations or managing performance issues. Practise your responses to ensure you can articulate effective resolutions clearly and confidently.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators relevant to the role, such as shrinkage and waste management. Being able to discuss how you've managed budgets or improved operational efficiency will show you're ready to take accountability in your department.