At a Glance
- Tasks: Join our Online team to pick and pack customer orders for delivery.
- Company: Morrisons, one of the UK's largest supermarkets with a focus on freshness.
- Benefits: Flexible shifts, 15% discount, career progression, and healthcare perks.
- Other info: Great opportunities for career growth and a supportive team culture.
- Why this job: Make a real difference to customers while working in a fast-paced environment.
- Qualifications: Passionate about customer service and comfortable in a busy setting.
The predicted salary is between 10 - 12 € per hour.
We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection. You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it. You’ll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully. It’s fast-paced, structured work that makes a real difference to our customers. You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.
More about our perks:
- Fully flexible shift patterns
- Six weeks holiday (including bank holidays)
- 15% discount in our supermarkets and convenience stores available from the day you join us
- Additional 10% discount card for a Friend or Family member
- Career progression and development opportunities
- Subsidised in store cafe or shop floor ranges
- Competitive pension and life assurance
- Healthcare/Well-being benefits including Aviva Digital GP
- Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
- Optional Payroll charity donations
- A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
About You
We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:
- Helpful and friendly approach
- Enjoys staying active and being hands-on
- Works well in a busy, structured environment
- Comfortable using equipment safely and following processes
- Loves to help support our customers and resolve their queries
Please note: We will only recruit individuals who are over the school leaver’s age. Additionally, some of our roles require you to be over 18, due to health and safety.
What happens next?
Click apply to join our team – it only takes a couple of minutes. We’ll be in touch soon, so keep an eye on your phone and emails.
About Us
We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you…
Customer Assistant - Online in Birmingham employer: Morrisons
Morrisons is an excellent employer that prioritises a friendly and customer-focused work culture, offering fully flexible shift patterns and six weeks of holiday, including bank holidays. With a strong emphasis on employee growth, you will have access to career progression opportunities, competitive benefits like a 15% discount from day one, and a supportive environment that values your contributions to delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Online in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Morrisons. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills align with the role of Customer Assistant. We want to hear about your customer service experiences and how you handle busy environments.
✨Tip Number 3
Dress the part! Even though it’s a fast-paced environment, showing up looking smart and presentable can make a great first impression. It shows you care about the opportunity and respect the company culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that many candidates forget!
We think you need these skills to ace Customer Assistant - Online in Birmingham
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and customer-focused attitude.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant experience. If you've worked in a fast-paced environment before or have a knack for helping customers, shout about it!
Keep It Clear and Concise:We appreciate a straightforward application. Stick to the point and avoid fluff. Use bullet points if you need to – it makes it easier for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s quick and easy, and we’ll be in touch soon after. Plus, it shows you’re keen to join our team at Morrisons!
How to prepare for a job interview at Morrisons
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant involves. Familiarise yourself with the picking and packing process, and think about how you can contribute to a fast-paced environment. This will show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about putting customers first, be ready to share examples of how you've helped customers in the past. Think of specific situations where you resolved queries or went the extra mile to ensure customer satisfaction.
✨Be Ready for Practical Questions
Expect questions that assess your ability to work in a structured environment. You might be asked how you would handle multiple tasks at once or how you ensure safety while using equipment. Prepare some scenarios from your previous experiences that highlight your organisational skills.
✨Emphasise Your Team Spirit
This job requires collaboration with other team members, so be prepared to discuss how you work well in a team. Share examples of how you've supported colleagues in the past, especially in busy situations, to demonstrate your helpful and friendly approach.
