At a Glance
- Tasks: Train and support operational staff on IT systems and mobile devices.
- Company: Join a leading infrastructure company focused on water services and environmental performance.
- Benefits: Enjoy competitive pay, flexible working, and a range of employee perks.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong time management and knowledge of corporate systems required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Right across infrastructure, there\'s a requirement to not only maintain, but also renew and reimagine. Whatever stage you\'re at in your career, with us you\'ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We are problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our Water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment. Want to be a part of it?
Responsibilities
- As an External Coach you\'ll be part of our Training and Coaching Team responsible for coordinating the performance and development of circa 500 operational staff on client IT systems and mobile devices.
- You\'ll handle day to day support to Toughbook users, Project Managers, Front Line Managers and the Training Manager.
- You\'ll train, coach and support operational users on all aspects of the client\'s hardware and software, ensuring clear guidelines for the delivery of accurate and timely feedback.
- Carry out Skills Gap Analysis and Competency Assessments to identify further training and coaching needs through regular 1-1 coaching observation sessions.
- Develop and implement an ongoing refresher training program and assist with creating and maintaining Module and Process documentation and Quick Reference (How To) guides, ensuring compliance with current and updated processes.
- Carry out daily validation of reports related to Interruption to Supply feedback, Redlines, Meter feedback errors and create coaching improvement plans as applicable.
- Work alongside and liaise with Front Line Managers, Project Managers and the Training Manager to help maximise performance.
- Be an advocate for Commercial Awareness on the contract.
- Provide telephone support to Operational teams.
- Assist the Training Manager with upkeep of the asset inventory, including MWS mobile phones.
- Manage new starter IT equipment / user requests / Client ID Cards.
- Recovery of IT equipment from leavers in a timely manner.
Requirements and Qualities
- Strong time management and ability to meet stringent timescales.
- Ability to take responsibility and challenge existing policies and procedures.
- Proven knowledge and understanding of corporate systems in use.
- Knowledge of Toughbook users\' roles and quality of feedback expected.
- Valid UK driving license and willingness to travel to depots throughout the Yorkshire area (role-dependent).
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We\'re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We\'re responsible and go further for our people, clients, communities and the planet
- We\'re open and seek new and better ways of exceeding expectations
- We\'re together and as one team; the whole is greater than the sum of the parts
- We\'re ambitious and embrace opportunity, to lead essential infrastructure services for life
Careers and Benefits
Whether you\'re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It\'s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupW INDREG. Morrison Water Services
Location and Benefits
Due to the nature of the role you\'ll need to have a valid UK driving license and will be expected to travel to our numerous depots throughout the Yorkshire area.
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000\'s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Company van/vehicle and fuel card for business use
- Health Care Cash Plan for medical expenses
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
External Coach employer: Morrison Water Services
At M Group, we pride ourselves on being an employer of choice, fostering a friendly and respectful work culture that prioritises safety and client satisfaction. With a strong commitment to employee growth, we offer industry-recognised training programmes and a range of benefits including a matched pension scheme, enhanced leave options, and access to retail discounts, all while working in the vibrant Yorkshire area. Join us to make a meaningful impact in essential infrastructure services and be part of a team that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land External Coach
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and challenges, especially in water infrastructure. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on how your skills align with the role of an External Coach and be ready to share examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace External Coach
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the External Coach role. We want to see how you can contribute to our mission of delivering essential infrastructure services.
Showcase Your Coaching Skills:Since this role involves training and supporting operational staff, be sure to include examples of your coaching or training experience. We love seeing how you've helped others grow and develop in their roles!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without any fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Morrison Water Services
✨Know Your Stuff
Make sure you understand the role of an External Coach and the specific responsibilities outlined in the job description. Familiarise yourself with the client IT systems and mobile devices you'll be supporting, as well as the importance of compliance with water quality and environmental standards.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully trained or coached others in the past. Highlight your ability to conduct Skills Gap Analysis and Competency Assessments, as these are key aspects of the role. Be ready to discuss how you would develop ongoing training programmes.
✨Demonstrate Team Spirit
This role requires collaboration with various teams, so be prepared to talk about your experience working in a team environment. Share examples of how you've liaised with managers and operational staff to maximise performance and ensure clear communication.
✨Emphasise Your Time Management Skills
Given the need to meet stringent timescales, it's crucial to demonstrate your strong time management abilities. Prepare to discuss how you've effectively managed multiple tasks or projects in the past, ensuring that you can handle the demands of this role.
