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- Tasks: Investigate and prevent gas and electricity theft while ensuring customer safety.
- Company: Join M Group Energy, a leader in UK energy services with a focus on innovation.
- Benefits: Enjoy competitive salary, bonuses, discounts, and comprehensive training.
- Why this job: Make a real difference in energy management while developing your career.
- Qualifications: Valid UK driving licence and strong customer service skills required.
- Other info: Diverse workplace with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Right across infrastructure, there is a requirement to not only maintain, but also renew and reimagine. Whatever stage you are at in your career, with us you will have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
At M Group Energy, we are enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, where you will join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
You will investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You will be responsible for ensuring installations are made safe and will work with the supplier to agree on what further action is to be taken. You will collect evidence and provide information to the client to decide next steps. You will be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
As a Revenue Protection Officer, you will take pride in your customer service skills and demonstrate professionalism and integrity. You will also have the ability to remain calm and professional when confronting situations. Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential; all you need is a positive, proactive, and solution-oriented mindset. You will receive full training on revenue protection and conflict management.
What you will bring:
- Valid UK driving licence – You must have a full UK licence and have less than 6 points.
- CCN1 / CMA1 / CMA3 with MET1
- NVQ Level 2 in Smart Metering (Dual Fuel) / MOCOPA
- Experience installing gas and electric smart meters
- Strong customer service background with the ability to remain calm and professional in challenging situations
Nice to have (but not essential):
- 3-phase qualification / CT / Medium Pressure
We want to be an employer of choice and a great place to work, attracting diverse and talented people who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations and ways of working align with ours.
Our Values:
- We are responsible and go further for our people, clients, communities and the planet
- We are open and seek new and better ways of exceeding expectations
- We are together and as one team; the whole is greater than the sum of the parts
- We are ambitious and embrace opportunity, to lead essential infrastructure services for life
Career Development:
Whether you are a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It is an exceptional time to be a part of M Group.
Additional Information:
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Compensation:
- Dual Fuel - £42,285
- Dual Fuel (3 phase/CT) - £43,370
Benefits:
- £2000 per year safety and attendance bonus
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000's of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
Revenue Protection Officer in Torquay employer: Morrison Utility Services Limited.
Contact Detail:
Morrison Utility Services Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer in Torquay
✨Tip Number 1
Get to know the company! Research M Group Energy and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle challenging situations, especially in customer service or conflict management. Practising your responses can help you stay calm and professional during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining M Group Energy and ready to contribute to their mission.
We think you need these skills to ace Revenue Protection Officer in Torquay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Revenue Protection Officer role. Highlight any relevant customer service experience and conflict management skills, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your values align with ours. Don’t forget to mention why you want to work with us at M Group Energy!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love proactive and solution-oriented mindsets, so let us see how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and considered. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Morrison Utility Services Limited.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Revenue Protection Officer. Familiarise yourself with the responsibilities like investigating gas and electricity theft, and the importance of customer service in challenging situations. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service skills, think of examples from your past experiences where you handled difficult situations calmly and professionally. Be ready to discuss how you prioritised customer satisfaction while maintaining safety and compliance.
✨Prepare for Conflict Management Scenarios
Given that conflict management experience is beneficial, prepare for potential situational questions. Think about how you would approach a tense situation with a customer or client. Demonstrating a proactive and solution-oriented mindset will be key here.
✨Align with Company Values
Research M Group Energy's values and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their mission of delivering essential infrastructure services while being responsible and ambitious. This will help you stand out as a candidate who fits well within their culture.