Director of Service Operations in Stevenage

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

As an organisation, there is little we don't do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.

The Director of Service Operations will lead the design and delivery of exceptional service operations across MGroup, shaping how we support the business as it grows. You'll build and evolve our service transition, management, design and improvement functions, creating consistent, effective processes that underpin all technology platforms. Working with a blend of in-house, near-shore and offshore teams, you'll guide a portfolio of programmes that enhance service quality and drive continuous improvement. As a trusted leader, you'll inspire high-performing teams and partner with external providers to ensure we deliver reliable, future-ready technology services for every part of the organisation.

What you'll bring:

• Proven experience as a Head of or Director of Service operations services within a complex or rapidly scaling organisation.
• Track record of establishing service operations management processes in environments with low standards and maturity.
• Hands-on experience with supporting service operation's tools.
• Excellent ability to communicate service operations concepts and processes in business-friendly language across all stakeholders.
• Influential, pragmatic, and delivery-focused—able to balance strategic ambition and standards with pragmatic pressure of delivery.
• Sector experience desirable but not essential.
• Visionary but pragmatic and able to set clear direction whilst delivering tangible outcomes.
• Collaborative and able to bring together diverse stakeholders and create alignment.
• Degree level education in Information Service operations, Computer Science, Business Administration, or a related field.
• ITIL V4 Foundation and Practitioner (various certificates).
• Working knowledge of Service operations management tools.

Employer and values:

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We're responsible and go further for our people, clients, communities and the planet.
• We're open and seek new and better ways of exceeding expectations.
• We're together and as one team; the whole is greater than the sum of the parts.
• We're ambitious and embrace opportunity, to lead essential infrastructure services for life.

Training and career development:

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It's an exceptional time to be a part of M Group.

Benefits:

• Matched or contributory pension scheme.
• Online GP service, 24 hours a day, 365 days a year.
• Employee assistance programme.
• My Rewards portal, access to 1000's of retail discounts.
• Life assurance.
• Cycle to work, salary finance and give as you earn schemes.
• Enhanced maternity, paternity leave and adoption leave.
• Reward and recognition scheme.
• Company car (or allowance) and fuel card with a range of EV and hybrid vehicles to choose from.
• Private health care and health care cash plan for you (and your family).
• Discretionary bonus scheme.
• 25 days annual leave plus bank holidays.
• Recommend a friend - get rewarded for introducing people to us.