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For Companies At a Glance
- Tasks: Investigate and prevent gas and electricity theft while ensuring customer safety.
- Company: Join M Group Energy, a leader in UK energy metering services.
- Benefits: Competitive salary, pension scheme, online GP service, and retail discounts.
- Why this job: Make a real difference in energy management while developing your career.
- Qualifications: Valid UK driving licence and strong customer service skills.
- Other info: Full training provided, with opportunities for career progression.
The predicted salary is between 26984 - 40974 £ per year.
Overview
Right across infrastructure, there\’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you\’re at in your career, with us you\’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where you\’ll be working
At M Group Energy, we\’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you\’ll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored.
What you\’ll be doing
You\’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You\’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You\’ll collect evidence and provide information to the client to decide next steps. You\’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Customer service and progression
Do you take pride in your customer service skills? As a Revenue Protection Officers you\’ll be proud of your work and demonstrate professionalism and integrity. You\’ll also have the ability to remain calm and professional in confronting situations. Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role; all you\’ll need is a positive, proactive, and solution-oriented mindset. Are you joining on a non-technical or single fuel basis? You\’ll also be upskilled by the company to become a qualified dual fuel engineer! You\’ll get full training on revenue protection and conflict management.
What you\’ll bring
Valid UK driving licence – You must have a full UK licence and have less that 6 points.
Strong customer service background with the ability to remain calm and professional in challenging situations.
What you\’ll bring
Valid UK driving licence – You must have a full UK licence and have less that 6 points.
Strong customer service background with the ability to remain calm and professional in challenging situations.
Benefits
- Salary: Non-technical £26,984 per annum
- Single fuel – £35,301 per annum for full-time roles
- Single fuel (3 phase/CT) £36,352 per annum for full-time roles
- Candidates joining on a non-technical and single fuel basis will be required to upskill to dual fuel; upskill training will be provided by the company.
- Dual Fuel – £40,974 plus £2k attendance and safety bonus per annum for full-time roles
- Dual Fuel (3 phase/CT) – £42,025 plus £2k attendance and safety bonus per annum for full-time roles
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000\’s of retail discounts
- Life assurance
- Cycle to work, salary sacrifice and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us
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Revenue Protection Officer employer: Morrison Utility Services Limited.
Contact Detail:
Morrison Utility Services Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how they align with your skills. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your customer service skills! Since this role is all about dealing with clients, think of scenarios where you’ve handled difficult situations. Being able to demonstrate your calmness and professionalism will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Revenue Protection Officer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve handled challenging situations and maintained professionalism, as this is key for the Revenue Protection Officer role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Morrison Utility Services Limited.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Revenue Protection Officer. Familiarise yourself with the basics of gas and electricity theft prevention, as well as the importance of customer service in this role. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since strong customer service is key for this position, think of examples from your past experiences where you've handled challenging situations calmly and professionally. Be ready to discuss how you resolved conflicts or provided exceptional service, as this will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to conflict management or theft detection. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would maintain professionalism under pressure. This will demonstrate your proactive mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or career progression. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it leaves a positive impression!