Scheduling Manager

Overview

Right across infrastructure, there\’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you\’re at in your career, with us you\’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

At M Group, we\’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, you\’ll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers.

What you\’ll be doing

As a Scheduling Manager, you\’ll be at the centre of our Emergency and Maintenance Metering service, leading a dynamic team that manages inbound and outbound calls, customer emergencies, and supplier communications. You\’ll bring structure, energy and assertiveness to ensure every activity is assigned, escalated and resolved with precision. This is more than just a scheduling role—it’s a chance to grow, influence and make a real impact in a fast-paced, client-focused environment.

• Leading and motivating your team to deliver exceptional service and meet daily targets
• Managing escalations and priority conflicts with confidence and clarity
• Monitoring meter work schedules and field attendance
• Collaborating with technical departments and field management to ensure seamless operations
• Supporting onboarding and training initiatives
• Driving continuous improvement and operational excellence

What you\’ll bring

We\’re looking for someone who\’s

• A strong people leader with proven experience in contact centre or scheduling environments
• Highly organised, analytical and confident in decision-making
• Assertive, proactive and thrives under pressure
• Passionate about delivering results and supporting team development
• Skilled in problem-solving and stakeholder collaboration

Values and inclusion

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We\’re responsible and go further for our people, clients, communities and the planet
• We\’re open and seek new and better ways of exceeding expectations
• We\’re together and as one team; the whole is greater than the sum of the parts
• We\’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you\’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It\’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

Benefits

We offer a broad range of benefits designed to support your life in and out of work:

• Matched or contributory pension scheme
• Online GP service available 365 days a year
• Employee assistance programme and wellbeing support
• Access to thousands of retail discounts via My Rewards portal
• Cycle to work and salary finance schemes
• Enhanced leave policies for maternity, paternity and adoption
• Reward and recognition programme
• 25 days annual leave plus bank holidays