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- Tasks: Manage breakdowns and ensure smooth operations for vehicles and equipment.
- Company: Join a top UK company committed to diversity and community impact.
- Benefits: Enjoy competitive pay, flexible working, and extensive employee perks.
- Why this job: Be part of a team that delivers essential services while growing your career.
- Qualifications: Knowledge of plant and vehicles, strong customer service skills, and computer literacy.
- Other info: Great training opportunities and a supportive, inclusive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Right across infrastructure, there\’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you\’re at in your career, with us you\’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? As an organisation, there is little we don\’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. This role is in our Plant & Fleet department, Plant & Fleet supports teams across our business with their vehicle, plant and specialist equipment needs. Offering hire solutions that are commercially effective, reliable, safe and compliant. Want to come and be a part of it?
What will you be doing?
You\’ll support the smooth management of both internal (owned assets) and external (hired assets) breakdowns. Logging response times and ensuring they\’re tracked and resolved effectively within agreed SLA times. We\’ll ask that you handle inbound and outbound calls efficiently, making sure service level agreements are consistently met. You\’ll keep the Job watch scheduling system updated and well-managed to maintain smooth operations. Also, you\’ll ensure Purchase Orders are processed promptly, keeping everything on track. You\’ll update IT systems with accurate and timely information, supporting seamless workflows. You\’ll store documentation securely and collaborate closely with the service and compliance teams to develop and refine operational solutions.
Required skills & attributes
- A high and detailed level of plant and vehicle knowledge.
- Capability to take ownership and responsibility.
- Strong commitment to delivering high standards of customer service.
- Ability to prioritise workload and work under pressure to strict deadlines.
- Computer literacy
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We\’re responsible and go further for our people, clients, communities and the planet
- We\’re open and seek new and better ways of exceeding expectations
- We\’re together and as one team; the whole is greater than the sum of the parts
- We\’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Training & career development
Whether you\’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It\’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
Benefits
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000\’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us
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Breakdown Controller employer: Morrison Utility Services Limited.
Contact Detail:
Morrison Utility Services Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 3
Practice your communication skills! Whether it’s handling calls or discussing your experience, being clear and confident is key. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Breakdown Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Breakdown Controller role. Highlight your plant and vehicle knowledge, customer service experience, and ability to work under pressure. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your values align with ours. Show us your enthusiasm for delivering essential infrastructure services and how you can help us exceed expectations.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Morrison Utility Services Limited.
✨Know Your Stuff
Make sure you brush up on your plant and vehicle knowledge before the interview. Being able to discuss specific equipment and their maintenance will show that you’re serious about the role and understand the industry.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. This role is all about being client-centric, so demonstrating your commitment to high standards will definitely impress.
✨Be Ready to Prioritise
Think of scenarios where you had to manage multiple tasks under pressure. The ability to prioritise workload is key in this role, so be ready to share how you handle tight deadlines and keep everything on track.
✨Familiarise Yourself with IT Systems
Since you'll be updating IT systems and managing documentation, it’s a good idea to familiarise yourself with common job watch scheduling systems. Mentioning any relevant experience with these tools can give you an edge.
