At a Glance
- Tasks: Manage import and export logistics, ensuring smooth operations and excellent customer service.
- Company: Join a dynamic team at Morrison Express, a leader in logistics.
- Benefits: Competitive salary, pension, holiday gifts, team activities, and profit sharing.
- Other info: Great opportunities for professional development and career growth.
- Why this job: Be part of a fast-paced environment where your contributions make a real difference.
- Qualifications: Experience in logistics operations and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a detail-oriented and proactive Ocean Freight Customer Service Representative to join our team at LHR.
Location: London Heathrow Airport - United Kingdom, OFFICE & WAREHOUSE - 9 Blackthorne Road, Poyle, Slough, SL3 0DQ
This role covers both Import and Export, offering a well-rounded opportunity within the logistics operations space.
Job Description:
- Follow-up on operational import flow
- Check and confirm bookings with customers
- Provide carrier booking instructions
- Check pre-alerts for complete information and inform customers
- Check vessel arrival status and inform arrival notices to customers
- Check the HBL/MBL status to ensure proper release of shipments
- Prepare customs clearance in a timely and accurate manner
- Prepare trucking orders in a timely and accurate manner
- Collect POD’s after delivery is completed
- Report all kinds of exceptions to customers or counter offices
- Update milestones timely in the system
- Update all PO’s for vendor payments timely in the system
- Create and send invoices for timely and accurate billing as per company standard
Export Operational Flow:
- Process supplier bookings and inform overseas stations when applicable
- Process carrier bookings based on vessel schedule and rate agreements
- Process export customs clearance with suppliers and customs broker
- Process pre-carriage with selected trucking vendors
- Process HBL/MBL draft instructions
- Process final BL’s after confirmation and vessel sailing
- Process AP/AR billing to complete the files
- Create complete pre-alerts to overseas stations and customers
- Report all kinds of exceptions to customers or counter offices
- Update milestones timely in the system
Cross-trades Flow (Back-up Job Function):
- Closely monitor information flow and milestones from origin and destination office
- Inform customer about schedules and exceptions
- Complete AP/AR billing as per company standard
Other Important Tasks in the Job Scope:
- Ensure completeness of files (digital and hardcopies)
- Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation
- At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner
- Support (inside) sales with obtaining or quoting rates when requested
- Prepare or verify reports after request from management
- Conduct a proper file-check to ensure timely and accurate figures in the monthly closing
What We Offer:
- We are an equal opportunity employer
- A competitive salary package and secondary benefits, like pension, holiday gift, team building activity, end year dinner, etc.
- You are taking part in our company Profit Share Program
- Ability to develop and grow within the company
- Opportunity for Professional Development through Morrison Express Academy
If you are experienced in logistics operations and ready to take on a dynamic role covering both import and export flows, we would love to hear from you!
Ocean Freight Customer Service Representative (Import & Export) in Stockport employer: Morrison Express
At Morrison Express, we pride ourselves on being an excellent employer, offering a dynamic work environment at our London Heathrow Airport location. Our team-oriented culture fosters professional growth through the Morrison Express Academy, while our competitive salary package and unique benefits, such as profit sharing and team-building activities, ensure that our employees feel valued and engaged in their roles. Join us to be part of a proactive team dedicated to delivering exceptional customer service in the logistics operations space.
