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- Tasks: Manage import/export operations and ensure timely communication with customers.
- Company: Join Morrison Express, a top global logistics provider serving Fortune 500 and local clients.
- Benefits: Enjoy competitive pay, profit sharing, professional development, and fun team-building activities.
- Why this job: Be part of a dynamic team in a growing industry with opportunities for personal growth.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work in a brand new facility in Eindhoven and contribute to exciting projects.
The predicted salary is between 24000 - 36000 £ per year.
Morrison Express Corporation has grown into a leading global provider of freight forwarding and logistics services. We proudly treat Fortune 500 customers, medium and smaller local customers with the same care and dedication around the world. Morrison is specialized in the semiconductor, electronics and automotive segments. Our Contract Logistics Services continue to expand in these verticals and Morrison has invested in a brand new 12,000 m2 facility in Eindhoven to support our further growth.
Here are some key responsibilities associated with this role:
Follow-up on operational import flow :
- Check and confirm bookings with customers.
- Provide carrier booking instructions.
- Check pre-alerts for complete information and inform customers.
- Check vessel arrival status and inform arrival notices to customers.
- Check the HBL/MBL status to ensure proper release of shipments.
- Prepare customs clearance in a timely and accurate manner.
- Prepare trucking orders in a timely and accurate manner.
- Collect POD’s after delivery is completed.
- Report all kind of exceptions to customers or counter offices.
- Update milestones timely in the system.
- Update all PO’s for vendor payments timely in the system.
- Create and send invoices for timely and accurate billing as per company standard.
Follow-up on operational export flow:
- Process supplier bookings and inform overseas stations when applicable.
- Process carrier bookings based on vessel schedule and rate agreements.
- Process export customs clearance with suppliers and customs broker.
- Process pre-carriage with selected trucking vendors.
- Process HBL/MBL draft instructions.
- Process final BL’s after confirmation and vessel sailing.
- Process AP/AR billing to complete the files.
- Create complete pre-alerts to overseas stations and customers.
- Report all kind of exceptions to customers or counter offices.
- Update milestones timely in the system.
Follow-up on cross-trades flow:
- Closely monitor information flow and milestones from origin and destination office.
- Inform customer about schedules and exceptions.
- Complete AP/AR billing as per company standard.
Other Important tasks in the job scope:
- Ensure completeness of files (digital and hardcopies).
- Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation.
- At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner.
- Support (inside) sales with obtaining or quoting rates when requested.
- Prepare or verify reports after request from management.
- Conduct a proper file-check to ensure timely and accurate figures in the monthly closing.
Our Offer:
- We are an equal opportunity employer.
- A competitive salary package and secondary benefits, like pension, holiday gift, team building activity, end year dinner, etc.
- You are taking part in our company Profit Share Program.
- Ability to develop and grow within the company.
- Opportunity for Professional Development through Morrison Express Academy.
Customer Service Representative - Ocean Import employer: Morrison Express
Contact Detail:
Morrison Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Ocean Import
✨Tip Number 1
Familiarise yourself with the logistics and freight forwarding industry, especially focusing on ocean import processes. Understanding key terms like HBL/MBL and customs clearance will give you an edge in conversations during interviews.
✨Tip Number 2
Network with professionals in the logistics sector, particularly those who work in customer service roles. Attend industry events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss your experience with customer communication and problem-solving. Be ready to share specific examples of how you've handled exceptions or challenges in previous roles, as this is crucial for a Customer Service Representative.
✨Tip Number 4
Research Morrison Express Corporation's values and recent developments, such as their new facility in Eindhoven. Showing that you understand their business and are genuinely interested in their growth can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative - Ocean Import
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Representative position. Tailor your application to highlight relevant experience in freight forwarding, logistics, or customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience related to import/export processes, customer communication, and any relevant software skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle operational flows.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that relate to the responsibilities listed, such as managing bookings, customs clearance, or customer communication. Show how you can contribute to Morrison Express's growth.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the logistics industry.
How to prepare for a job interview at Morrison Express
✨Know the Company Inside Out
Before your interview, make sure to research Morrison Express Corporation thoroughly. Understand their services, especially in freight forwarding and logistics, and be familiar with their key sectors like semiconductors and automotive. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Customer Service Representative, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your proactive communication style and how you ensure customer satisfaction.
✨Familiarise Yourself with Import and Export Processes
Since the role involves managing import and export flows, brush up on your knowledge of customs clearance, booking processes, and documentation requirements. Being able to discuss these topics will demonstrate your readiness for the role and your understanding of the logistics industry.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the company's growth plans, or how success is measured in this role. This shows that you are engaged and serious about your potential future with the company.