At a Glance
- Tasks: Manage import and export logistics, ensuring smooth operations and excellent customer service.
- Company: Join a dynamic team at Morrison Express, a leader in logistics.
- Benefits: Competitive salary, pension, holiday gifts, team activities, and profit sharing.
- Other info: Equal opportunity employer with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a fast-paced environment with opportunities for growth and professional development.
- Qualifications: Experience in logistics operations and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a detail-oriented and proactive Ocean Freight Customer Service Representative to join our team at LHR.
Location: London Heathrow Airport - United Kingdom
Office & Warehouse - 9 Blackthorne Road, Poyle, Slough, SL3 0DQ
This role covers both Import and Export, offering a well-rounded opportunity within the logistics operations space.
Job Description – Ocean Freight Customer Service Representative
- Follow-up on operational import flow
- Check and confirm bookings with customers.
- Provide carrier booking instructions.
- Check pre-alerts for complete information and inform customers.
- Check vessel arrival status and inform arrival notices to customers.
- Check the HBL/MBL status to ensure proper release of shipments.
- Prepare customs clearance in a timely and accurate manner.
- Prepare trucking orders in a timely and accurate manner.
- Collect POD’s after delivery is completed.
- Report all kinds of exceptions to customers or counter offices.
- Update milestones timely in the system.
- Update all PO’s for vendor payments timely in the system.
- Create and send invoices for timely and accurate billing as per company standard.
Export Operational Flow:
- Process supplier bookings and inform overseas stations when applicable.
- Process carrier bookings based on vessel schedule and rate agreements.
- Process export customs clearance with suppliers and customs broker.
- Process pre-carriage with selected trucking vendors.
- Process HBL/MBL draft instructions.
- Process final BL’s after confirmation and vessel sailing.
- Process AP/AR billing to complete the files.
- Create complete pre-alerts to overseas stations and customers.
- Report all kinds of exceptions to customers or counter offices.
- Update milestones timely in the system.
Cross-trades Flow (Back-up Job Function):
- Closely monitor information flow and milestones from origin and destination office.
- Inform customer about schedules and exceptions.
- Complete AP/AR billing as per company standard.
Other Important Tasks in the Job Scope:
- Ensure completeness of files (digital and hardcopies).
- Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation.
- At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner.
- Support (inside) sales with obtaining or quoting rates when requested.
- Prepare or verify reports after request from management.
- Conduct a proper file-check to ensure timely and accurate figures in the monthly closing.
What We Offer:
- We are an equal opportunity employer.
- A competitive salary package and secondary benefits, like pension, holiday gift, team building activity, end year dinner, etc.
- You are taking part in our company Profit Share Program.
- Ability to develop and grow within the company.
- Opportunity for Professional Development through Morrison Express Academy.
If you are experienced in logistics operations and ready to take on a dynamic role covering both import and export flows, we would love to hear from you!
Locations
Ocean Freight Customer Service Representative (Import & Export) in Cheshire, Warrington employer: Morrison Express
At Morrison Express, we pride ourselves on being an excellent employer, offering a vibrant work culture at our London Heathrow Airport location. Our Ocean Freight Customer Service Representatives enjoy competitive salaries, comprehensive benefits, and unique opportunities for professional development through the Morrison Express Academy, all while being part of a supportive team that values growth and collaboration in the logistics operations space.
StudySmarter Expert Advice🤫
We think this is how you could land Ocean Freight Customer Service Representative (Import & Export) in Cheshire, Warrington
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Morrison Express and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Morrison Express!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Morrison Express keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Ocean Freight Customer Service Representative (Import & Export) in Cheshire, Warrington
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Morrison Express:This is your chance to really connect with the team at Morrison Express. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Morrison Express
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Morrison Express.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Morrison Express that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Morrison Express. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
