At a Glance
- Tasks: Manage import and export logistics, ensuring smooth operations and excellent customer service.
- Company: Join a dynamic team at Morrison Express, a leader in logistics.
- Benefits: Competitive salary, pension, holiday gifts, team activities, and profit sharing.
- Other info: Great opportunities for professional development and career growth.
- Why this job: Be part of a fast-paced environment where your contributions make a real difference.
- Qualifications: Experience in logistics operations and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a detail-oriented and proactive Ocean Freight Customer Service Representative to join our team at LHR.
Location: London Heathrow Airport - United Kingdom, OFFICE & WAREHOUSE - 9 Blackthorne Road, Poyle, Slough, SL3 0DQ
This role covers both Import and Export, offering a well-rounded opportunity within the logistics operations space.
Job Description:
- Follow-up on operational import flow
- Check and confirm bookings with customers
- Provide carrier booking instructions
- Check pre-alerts for complete information and inform customers
- Check vessel arrival status and inform arrival notices to customers
- Check the HBL/MBL status to ensure proper release of shipments
- Prepare customs clearance in a timely and accurate manner
- Prepare trucking orders in a timely and accurate manner
- Collect POD’s after delivery is completed
- Report all kinds of exceptions to customers or counter offices
- Update milestones timely in the system
- Update all PO’s for vendor payments timely in the system
- Create and send invoices for timely and accurate billing as per company standard
Export Operational Flow:
- Process supplier bookings and inform overseas stations when applicable
- Process carrier bookings based on vessel schedule and rate agreements
- Process export customs clearance with suppliers and customs broker
- Process pre-carriage with selected trucking vendors
- Process HBL/MBL draft instructions
- Process final BL’s after confirmation and vessel sailing
- Process AP/AR billing to complete the files
- Create complete pre-alerts to overseas stations and customers
- Report all kinds of exceptions to customers or counter offices
- Update milestones timely in the system
Cross-trades Flow (Back-up Job Function):
- Closely monitor information flow and milestones from origin and destination office
- Inform customer about schedules and exceptions
- Complete AP/AR billing as per company standard
Other Important Tasks in the Job Scope:
- Ensure completeness of files (digital and hardcopies)
- Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation
- At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner
- Support (inside) sales with obtaining or quoting rates when requested
- Prepare or verify reports after request from management
- Conduct a proper file-check to ensure timely and accurate figures in the monthly closing
What We Offer:
- We are an equal opportunity employer
- A competitive salary package and secondary benefits, like pension, holiday gift, team building activity, end year dinner, etc.
- You are taking part in our company Profit Share Program
- Ability to develop and grow within the company
- Opportunity for Professional Development through Morrison Express Academy
If you are experienced in logistics operations and ready to take on a dynamic role covering both import and export flows, we would love to hear from you!
Ocean Freight Customer Service Representative (Import & Export) in Aberdeen employer: Morrison Express
At Morrison Express, we pride ourselves on being an excellent employer, offering a dynamic work environment at London Heathrow Airport where you can thrive in your role as an Ocean Freight Customer Service Representative. Our commitment to employee growth is evident through our Profit Share Program and the opportunity for professional development via the Morrison Express Academy, alongside a competitive salary and comprehensive benefits package that includes team-building activities and holiday gifts. Join us to be part of a supportive culture that values proactive communication and teamwork, ensuring you have the tools and opportunities to succeed in the logistics operations space.
