Senior IT Engineer

Senior IT Engineer – Edinburgh If you\’re an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Senior IT Support Engineer to join their team. This role offers excellent progression opportunities and occasional travel across Scotland, along with comprehensive training, support for Microsoft certifications, and ongoing professional development. You\’ll tackle diverse IT challenges across industries, gaining exposure to cloud platforms, cybersecurity, and advanced networking. The company fosters a friendly, inclusive culture with open communication, direct collaboration with leadership, and recognition for your contributions. Key Responsibilities: – Provide IT Support: Diagnose and resolve escalated support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365. – Project Delivery: Taking part and ownership of IT projects such as new client onboarding, Office 365 migrations, and network installations. – Microsoft Entra / Azure AD Administration: Manage users, groups, access, and support cloud identity issues. – Intune MDM Experience – Customer Service: Deliver friendly, professional support to end-users via phone, email, and on-site. – On-Site Visits: Travel to client offices around Scotland as needed. – Ticket & Documentation Management: Log issues, track progress, and document resolutions. – System Maintenance: Proactively monitor customer systems and remediate alerts. – Continuous Improvement: Contribute to the knowledge base and help refine processes. Essential Qualifications & Experience: – Technical Skills: Windows, Networking, Office 365 Migrations, Intune MDM, SharePoint, Teams, OneDrive, Defender, Sentinel – MSP Experience: Previous experience in an MSP or IT support provider environment. – Right to Work in the UK: Legal authorisation to work in the UK is required. – Troubleshooting: Excellent IT problem-solving skills. – Communication: Outstanding interpersonal skills and fluent written and spoken English. – Team Player: Proven ability to work collaboratively in a small team. – Task Ownership: Organised, self-motivated, and able to manage workload independently. – Certifications/Training: Relevant IT certifications or equivalent knowledge