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- Tasks: Provide 2nd line IT support and tackle diverse tech challenges across Scotland.
- Company: Thriving IT managed services provider in Edinburgh with a friendly culture.
- Benefits: Hybrid role, comprehensive training, Microsoft certification support, and professional development.
- Why this job: Advance your IT career while making a real impact in various industries.
- Qualifications: Experience in MSP environments and strong technical skills in Windows and Microsoft 365.
- Other info: Enjoy flexibility, travel opportunities, and recognition for your contributions.
The predicted salary is between 36000 - 60000 £ per year.
Senior Information Technology Support Engineer
If you\’re an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Senior IT Support Engineer to join their team. This hybrid role offers flexibility and occasional travel across Scotland, along with comprehensive training, support for Microsoft certifications, and ongoing professional development. You\’ll tackle diverse IT challenges across industries, gaining exposure to cloud platforms, cybersecurity, and advanced networking. The company fosters a friendly, inclusive culture with open communication, direct collaboration with leadership, and recognition for your contributions.
Key Responsibilities:
- Provide 2nd Line Support: Diagnose and resolve Tier-2 support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365.
- Microsoft Entra / Azure AD Administration: Manage users, groups, access, and support cloud identity issues.
- Customer Service: Deliver friendly, professional support to end-users via phone, email, and on-site.
- On-Site Visits: Travel to client offices around Scotland as needed (pool car or mileage reimbursement provided).
- Ticket & Documentation Management: Log issues, track progress, and document resolutions.
- System Maintenance: Proactively monitor customer systems and remediate alerts.
- Project Support: Assist senior engineers with IT projects such as new client onboarding, Office 365 migrations, and network installations.
- Continuous Improvement: Contribute to the knowledge base and help refine processes.
Essential Qualifications & Experience:
- Right to Work in the UK: Legal authorisation to work in the UK is required.
- MSP Experience: Previous experience in an MSP or IT support provider environment.
- Technical Skills: Strong hands-on experience with Windows 11, MacOS, and Microsoft 365 administration.
- Troubleshooting: Excellent IT problem-solving skills.
- Communication: Outstanding interpersonal skills and fluent written and spoken English.
- Team Player: Proven ability to work collaboratively in a small team.
- Task Ownership: Organised, self-motivated, and able to manage workload independently.
- Certifications/Training: Relevant IT certifications or equivalent knowledge.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Senior Information Technology Support Engineer employer: Morris Sinclair Recruitment
Contact Detail:
Morris Sinclair Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in MSPs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects you've worked on, especially those involving Windows 11, MacOS, and Microsoft 365. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on troubleshooting scenarios. We recommend simulating real-life problems you might face as a Senior IT Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Managed Service Providers and showcases your technical skills with Windows 11, MacOS, and Microsoft 365. We want to see how your background aligns with the role, so don’t be shy about emphasising relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our friendly, inclusive culture. We love seeing personality, so let your enthusiasm come through!
Showcase Your Problem-Solving Skills: In your application, highlight specific examples of how you've tackled IT challenges in the past. We’re looking for those excellent troubleshooting skills, so share stories that demonstrate your ability to diagnose and resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Morris Sinclair Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, MacOS, and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this will show your hands-on experience and problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role involves delivering friendly support to end-users, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with professionalism.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you would approach certain IT challenges or projects, like onboarding new clients or handling cloud identity issues. This will demonstrate your critical thinking and project support capabilities.
✨Emphasise Team Collaboration
This company values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share examples of how you contributed to team success and helped refine processes, showing that you're a team player who can also take ownership of tasks.
