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- Tasks: Provide top-notch IT support and manage exciting tech projects across Scotland.
- Company: Thriving IT managed services provider in Edinburgh with a friendly culture.
- Benefits: Comprehensive training, Microsoft certification support, and excellent career progression.
- Why this job: Join a dynamic team and tackle diverse IT challenges while making a real impact.
- Qualifications: Experience in IT support, strong problem-solving skills, and teamwork abilities.
- Other info: Enjoy occasional travel and a supportive environment for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
If you’re an experienced IT support professional with a background in Managed Service Providers (MSP) looking to advance your career, a thriving IT managed services provider in Edinburgh is seeking a Senior IT Support Engineer to join their team. This role offers excellent progression opportunities and occasional travel across Scotland, along with comprehensive training, support for Microsoft certifications, and ongoing professional development. You’ll tackle diverse IT challenges across industries, gaining exposure to cloud platforms, cybersecurity, and advanced networking. The company fosters a friendly, inclusive culture with open communication, direct collaboration with leadership, and recognition for your contributions.
Key Responsibilities:
- Provide IT Support: Diagnose and resolve escalated support tickets for desktops, laptops, servers, and mobile devices running Windows 11, MacOS, and Microsoft 365.
- Project Delivery: Taking part and ownership of IT projects such as new client onboarding, Office 365 migrations, and network installations.
- Microsoft Entra / Azure AD Administration: Manage users, groups, access, and support cloud identity issues.
- Customer Service: Deliver friendly, professional support to end-users via phone, email, and on-site.
- On-Site Visits: Travel to client offices around Scotland as needed.
- Ticket & Documentation Management: Log issues, track progress, and document resolutions.
- System Maintenance: Proactively monitor customer systems and remediate alerts.
- Continuous Improvement: Contribute to the knowledge base and help refine processes.
Essential Qualifications & Experience:
- Technical Skills: Windows, Networking, Office 365 Migrations, Intune MDM, SharePoint, Teams, OneDrive, Defender, Sentinel.
- MSP Experience: Previous experience in an MSP or IT support provider environment.
- Right to Work in the UK: Legal authorisation to work in the UK is required.
- Troubleshooting: Excellent IT problem-solving skills.
- Communication: Outstanding interpersonal skills and fluent written and spoken English.
- Team Player: Proven ability to work collaboratively in a small team.
- Task Ownership: Organised, self-motivated, and able to manage workload independently.
- Certifications/Training: Relevant IT certifications or equivalent knowledge.
Senior Information Technology Engineer employer: Morris Sinclair Recruitment
Contact Detail:
Morris Sinclair Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Engineer
✨Network Like a Pro
Get out there and connect with people in the industry! Attend local tech meetups or conferences, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with Windows, Office 365, and any MSP work you've done. We want to see how you’ve tackled real-world IT challenges, so share those stories!
✨Follow Up After Interviews
After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds. We love seeing candidates who take that extra step!
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us not only makes it easier for you but also helps us keep track of your application. Let’s get you on board!
We think you need these skills to ace Senior Information Technology Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your MSP experience and any relevant technical skills, like Windows, Office 365, and networking.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've tackled IT challenges in the past and how you can contribute to our friendly, inclusive culture.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application showcases your outstanding interpersonal skills. Use clear, concise language and demonstrate your ability to explain complex IT concepts simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Morris Sinclair Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11, Office 365, and networking. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your MSP Experience
Since the role requires experience in a Managed Service Provider environment, be prepared to share examples of your past work in this area. Highlight any projects you've led or contributed to, especially those involving client onboarding or system migrations, as these are key responsibilities for the position.
✨Demonstrate Your Customer Service Skills
This role involves a lot of interaction with clients, so it's crucial to showcase your customer service abilities. Prepare anecdotes that illustrate how you've provided friendly and professional support in challenging situations. Remember, communication is key!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, ongoing training opportunities, or how they handle continuous improvement. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.