At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot tech issues across various platforms.
- Company: Join a well-established IT services business with a collaborative culture.
- Benefits: Salary up to £35,000, ongoing training, and career progression opportunities.
- Other info: Dynamic, fast-paced environment with excellent growth potential.
- Why this job: Make a real impact by solving complex tech problems in a supportive team.
- Qualifications: Experience in 2nd line IT support and strong knowledge of Microsoft 365.
Location: Onsite
Salary: Up to £35,000 per annum
Job Type: Full-Time, Permanent
About the Opportunity
Morris Sinclair Recruitment is working on behalf of a well-established and growing IT services business seeking a talented and proactive 2nd Line IT Support Engineer to join their team.
This is an excellent opportunity for an experienced IT professional who enjoys troubleshooting complex technical issues, taking ownership of support requests, and working as part of a collaborative office-based team.
The successful candidate will be technically capable, customer-focused, and comfortable supporting a broad range of technologies across Microsoft environments, networking infrastructure, and end-user devices.
Key Responsibilities
- Provide 2nd line technical support to users across a variety of technologies and platforms.
- Troubleshoot and resolve issues relating to Microsoft 365, Windows and macOS environments.
- Diagnose and support networking issues, including routers, switches, connectivity, and general infrastructure.
- Take ownership of support tickets from initial diagnosis through to resolution.
- Produce and maintain clear, accurate technical documentation and support records.
- Escalate complex issues where appropriate while ensuring excellent communication throughout.
- Assist with user onboarding, hardware deployment, software installations, and general IT administration tasks.
- Contribute to continuous improvement of support processes and documentation.
- Support colleagues and work collaboratively within the wider technical team.
Essential Requirements
- Proven experience in a 2nd Line IT Support or similar technical support role.
- Strong experience supporting Microsoft 365 environments.
- Solid knowledge of Windows and macOS operating systems.
- Good understanding of networking fundamentals, including routers and connectivity troubleshooting.
- Excellent fault-finding and problem-solving abilities.
- Ability to work independently while also contributing positively within a team environment.
- Strong organisational skills with experience maintaining detailed technical documentation.
- Proactive approach with a willingness to take ownership and responsibility for issues through to completion.
- Full UK Driving Licence.
Desirable Skills & Experience
- Previous experience working within a Managed Service Provider (MSP) environment.
- Industry-recognised certifications such as Microsoft 365, CompTIA, or similar.
- Exposure to cloud technologies and modern IT infrastructure solutions.
Personal Attributes
- Bright, motivated, and eager to learn.
- Strong communication and customer service skills.
- Positive attitude and willingness to assist with a variety of tasks when required.
- Reliable, professional, and highly organised.
- Comfortable working in a fast-paced technical environment.
Package
- Salary up to £35,000 depending on experience.
- Full-time permanent position.
- Onsite working environment with a supportive and collaborative team.
- Ongoing training and development opportunities.
- Opportunity to develop your technical skills and progress your career within a growing business.
To apply or discuss this opportunity in confidence, please contact Morris Sinclair Recruitment or apply now.
2nd Line IT Support Engineer (Microsoft 365, Windows, Mac & Networking) in Newington employer: Morris Sinclair Recruitment
Join a well-established IT services business that values collaboration and continuous improvement, offering a supportive onsite environment for its employees. With a competitive salary of up to £35,000 and ongoing training opportunities, this role as a 2nd Line IT Support Engineer provides a platform for professional growth while working with cutting-edge technologies. Embrace the chance to enhance your technical skills and advance your career in a dynamic team dedicated to delivering exceptional customer service.
Contact Details:
Morris Sinclair Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer (Microsoft 365, Windows, Mac & Networking) in Newington
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to Microsoft 365, Windows, and networking. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to take ownership of support requests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 2nd Line IT Support Engineer (Microsoft 365, Windows, Mac & Networking) in Newington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line IT Support Engineer role. Highlight your experience with Microsoft 365, Windows, and macOS, as well as any networking skills you have. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your skills—show us how you've used them! Share specific examples of complex technical issues you've resolved. This will help us see your proactive approach and fault-finding abilities in action.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Morris Sinclair Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you're not just familiar with the systems but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved complex technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your analytical thinking and proactive approach.
✨Communicate Clearly and Confidently
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. Good communication is key, so be prepared to showcase your customer service skills during the interview.
✨Bring Documentation Samples
Since maintaining clear technical documentation is part of the job, consider bringing samples of your previous work. This could include support records or process documentation. It shows that you take organisation seriously and understand its importance in IT support.
