At a Glance
- Tasks: Provide first-line technical support and troubleshoot IT issues for diverse clients.
- Company: Growing IT services provider with a friendly and supportive culture.
- Benefits: Competitive salary, company pension, ongoing training, and career progression opportunities.
- Other info: Collaborative environment with exposure to various technologies.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Minimum 2 years in IT support and strong customer service skills.
The predicted salary is between 25000 - 35000 £ per year.
Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast-paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK.
The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided.
The Role
You will be responsible for providing first-line technical support to customers, assisting with day-to-day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users.
Key Responsibilities
- Act as the first point of contact for IT support queries
- Log, manage, and update support tickets through the ticketing system
- Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts
- Provide regular updates to customers regarding ticket progress
- Escalate more complex technical issues where required
- Work closely with colleagues to maintain service levels and response times
- Assist with maintaining internal technical documentation
- Identify recurring technical issues and highlight potential improvements
Skills & Experience Required
- Minimum 2 years' experience within an IT support or service desk environment
- Strong customer service and communication skills
- Professional and confident telephone manner
- Good troubleshooting and analytical skills
- Strong organisational and time management abilities
- Ability to manage multiple support requests simultaneously
- Positive, team-oriented approach
- Willingness to learn and develop new technical skills
Technical Experience
Candidates should have experience supporting most of the following:
- Windows 10/11
- Microsoft 365
- Active Directory / Entra ID
- SharePoint
- VoIP systems
- Mobile device setup and support
- Basic networking
- macOS
- Printers and desktop hardware
Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential.
What's on Offer
- Supportive and collaborative working environment
- Ongoing training and development
- Exposure to a wide range of technologies and client environments
- Career progression opportunities
- Competitive benefits package
Benefits
- Company pension
- Company events
- Free on-site parking
- Sick pay
Requirements
- Ability to commute to Edinburgh or relocate before starting
- Minimum 2 years' technical support experience
- Minimum 2 years' customer service experience
- Full UK driving licence essential
First Line Support in Edinburgh employer: Morris Sinclair Recruitment
Morris Sinclair offers an exceptional working environment for a 1st Line Support Engineer in Edinburgh, where employees are encouraged to grow their technical skills through ongoing training and development. With a strong focus on collaboration and customer service, the company fosters a supportive culture that values teamwork and communication, while providing exposure to diverse technologies and client environments. The competitive benefits package, including a company pension and on-site parking, further enhances the appeal of joining this dynamic IT services provider.
Contact Details:
Morris Sinclair Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support in Edinburgh
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect 1st Line Support role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock IT support scenario with friends or family. This will help you feel more confident when handling real-life support requests and show potential employers your proactive attitude.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your strong communication skills.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace First Line Support in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting abilities and any tech you've worked with!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit for our team. We love seeing a proactive attitude, so let that personality come through!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Whether it’s your CV or cover letter, keep it clear, concise, and professional. We want to see how you can connect with users!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Morris Sinclair Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking. Be ready to discuss how you've tackled technical issues in the past, as this will show your solid foundation and troubleshooting skills.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. Think about examples where you’ve successfully helped customers over the phone or via email, and be prepared to share those stories.
✨Demonstrate Your Proactive Attitude
Employers love candidates who take initiative. Prepare examples of times when you identified recurring issues and suggested improvements. This shows that you're not just reactive but also proactive in enhancing service quality.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or ongoing training opportunities. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
