At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for customers.
- Company: Growing IT services provider with a friendly and supportive team in Edinburgh.
- Benefits: Ongoing training, career development, and a fast-paced work environment.
- Other info: Collaborative atmosphere with opportunities to build relationships and enhance your technical skills.
- Why this job: Gain hands-on experience with diverse technologies while helping users solve their IT problems.
- Qualifications: Previous service desk experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast‑paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided.
The Role
You will be responsible for providing first‑line technical support to customers, assisting with day‑to‑day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users.
Key Responsibilities
- Act as the first point of contact for IT support queries
- Log, manage, and update support tickets through the ticketing system
- Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts
- Provide regular updates to customers regarding ticket progress
- Escalate more complex technical issues where required
- Work closely with colleagues to maintain service levels and response times
- Assist with maintaining internal technical documentation
- Identify recurring technical issues and highlight potential improvements
1st Line IT Support Engineer in Edinburgh employer: Morris Sinclair Recruitment
Join a dynamic IT services provider in Edinburgh, where you will thrive in a supportive and fast-paced environment that prioritises employee growth and development. With ongoing training opportunities and exposure to a diverse range of technologies, this role as a 1st Line IT Support Engineer offers a chance to enhance your technical skills while delivering exceptional customer service. Embrace a collaborative work culture that values strong communication and proactive problem-solving, making it an ideal place for motivated individuals seeking meaningful employment.
Contact Details:
Morris Sinclair Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer in Edinburgh
✨Tip Number 1
Get your tech skills sharp! Brush up on common IT issues like troubleshooting Microsoft 365 or networking problems. The more confident you are in your abilities, the better you'll perform during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and professionally.
✨Tip Number 3
Network like a pro! Connect with current employees or others in the industry on LinkedIn. They might share insights about the company culture or even refer you for the position, which can give you a leg up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace 1st Line IT Support Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous service desk experience and any technical skills relevant to the 1st Line Support Engineer role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining our team in Edinburgh and how you can contribute to our supportive environment.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Morris Sinclair Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially those related to desktops, laptops, and Microsoft 365. Being able to discuss troubleshooting steps for these technologies will show that you have a solid technical foundation.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with handling support queries over the phone or via email.
✨Familiarise Yourself with Ticketing Systems
If you have experience with any ticketing systems, be ready to talk about it. If not, do a bit of research on popular ones like Jira or Zendesk. Understanding how to log and manage support tickets will give you an edge.
✨Show Your Proactive Attitude
Think of examples from your past experiences where you took the initiative to solve a problem or improve a process. This will demonstrate your proactive attitude and willingness to contribute positively to the team.
